Data Deletion

Instructions and status lookup for deleting personal data from Orbit.

When this page applies

This page covers data deletion requests originating from Facebook (when a user revokes the Orbit by Devotel app from their Facebook account or via Meta's in-product deletion flow). For all other deletion requests — including end-user requests via your workspace, GDPR Art 17 erasure, and CCPA §1798.105 — use the public Data Subject Access Request flow at orbit.devotel.io/dsar.

How to request deletion

Open Facebook and go to Settings & Privacy → Settings → Apps and Websites.
Find Orbit by Devotel in the list and click Remove.
Confirm the deletion. Facebook will send Orbit a signed request including your Facebook user ID.
Facebook shows you a confirmation code and a link back to this page. Bookmark it — you can return any time to check progress.

What gets deleted

The Facebook user ID stored against any tenant workspace where it was linked (Meta Ads integration, WhatsApp embedded signup, Lead Ads).
Any OAuth tokens we hold for your Facebook account (revoked immediately on receipt of the deletion request).
Personal data we processed solely because you were the Facebook principal on a connected integration.

Data your workspace processes about its own end users (contacts, message history, audit logs) is controlled by the workspace owner — not by Devotel. Those end users must file deletion requests against the workspace itself via /dsar.

Timeline

We acknowledge the deletion synchronously when Facebook calls our callback. The actual erasure runs out-of-band and completes within 30 days, in line with GDPR Art 12(3). You can return to this page with your confirmation code at any time to check status.

Contact

Privacy enquiries: privacy@devotel.io. Reference your confirmation code if you have one.