New guide: build a supervisor dashboard on the live speech analytics stream
A new guide covers the supervisor live speech analytics stream end to end: the SSE envelope and event shapes, queue-scoped supervisor access, your keyword watchlist, live redaction of keyword snippets, and a worked flag-wall example with category filtering.
Supervisors could already subscribe to real-time speech analytics for one live call — keyword flags as they are spoken, talk-to-listen ratio, dead air, interruptions, caller stress, and synthetic-voice risk — but there was no guide for building against the stream. The new page, [Supervisor live speech analytics stream](https://orbit.devotel.io/guides/supervisor-live-speech-analytics-stream), documents the endpoint contract (connected / status handshake, analytics events, the 30-minute reconnect window), which roles may open a stream and what a queue-scoped supervisor sees instead, where your keyword watchlist comes from, and how the same compliance redaction that masks spoken card numbers in the live transcript also masks them in keyword snippets. It closes with a runnable flag-wall web component that surfaces each signal as a chip and filters keyword chips by your category, and a troubleshooting pass for the common failure modes: an empty stream, missing keyword events, and the 403 a supervisor gets for a queue they are not assigned to. The page is listed in the voice navigation next to live transcription and in the supervisor section next to live monitoring and coaching.