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Registro de cambios

Novedades de Orbit

Cada función, mejora y corrección que publicamos en Orbit: primero las versiones más recientes.

¿Prefieres un canal? Suscríbete por RSS para recibir cada nueva versión en tu lector.

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15 de octubre de 2026

Voice preferences reference now ships samples in all six SDK languages

The voice preferences reference now shows GET and PUT /api/v1/voice/call-forwarding in cURL, Node.js, Python, Go, Ruby, and PHP, with the full response envelope and the 403 a role-gated write returns.

DocumentationVoice

The voice preferences reference previously showed its two worked API calls in cURL and TypeScript only. It now carries both calls in all six SDK languages, in the same tab order as the rest of the API reference, so you can copy the read or the write straight into your stack.

Each language uses its SDK's generic request escape hatch, so auth and the data / meta envelope behave exactly like the typed resources. The write path also shows the labelled 403 response a role-gated call returns, and the response examples now include the caller_scope field alongside the forwarding rule.

15 de octubre de 2026

New concept page: the US SMS regulatory model, end to end

A new Concepts page explains how TCPA, CTIA, and carrier A2P rules intersect for US SMS on Devotel Orbit: which parts each rule book owns, how the opt-in and opt-out controls connect, how quiet hours layer from your channel settings up to the single federal voice guard, and why an untagged send is treated as marketing on the compliance surface.

ComplianceDocumentation

US SMS compliance was documented control by control, with no single page that connected the pieces. The new [US SMS regulatory model](/concepts/us-sms-regulatory-model) concept page gives a compliance officer one read to answer three questions: what Devotel Orbit enforces, what you configure, and where the federal guard sits.

- **The three rule books, ordered** — TCPA sets the legal floor, the CTIA Messaging Principles turn it into the operational checklist carrier audits run, and carrier A2P registration and filtering enforce the result; the page maps each to the Orbit surfaces that answer it.
- **The opt-in and opt-out sums-of-parts** — the consent ledger, double opt-in, the consent gate, and the unknown-consent policies on one side; keyword rules, suppression lists, and the DNC and reassigned-number checks on the other, with each control linked to its owning page.
- **The quiet-hours envelope** — your per-channel settings (off by default), the pre-send policy scanner's lane gate, and the platform's single federal voice dialing-window guard, with the SMS-versus-voice asymmetry stated plainly.
- **Lane resolution** — why an untagged send is treated as marketing on the compliance surface: an exemption from a telemarketing rule has to be asserted, never assumed.
- **The health score as the read-out** — how consent coverage, STOP-reply rate, and carrier rejections close the feedback loop before they become throttling.

No behavior changed; this is documentation coverage for shipped compliance surfaces.

15 de octubre de 2026

New docs page: tenant isolation at a glance

A new Concepts page gives the plain-language summary of how Devotel Orbit keeps customer data separate: a private database schema per organization, requests scoped to your organization from your API key, and per-record ownership checks for reseller subaccounts.

Documentation

The Concepts section gains a short explainer that summarizes how Devotel Orbit keeps customer data separate, for readers who want the shape of the guarantee in one sitting:

- A private database schema per organization, holding every working record you create, send, or receive.
- Server-side tenant resolution: each authenticated request is scoped to the organization behind your API key before any handler runs, and a client-supplied tenant identifier never redirects a request.
- A shared catalog limited to platform-wide routing and identity records, with an ownership check on every write.
- Per-record ownership gating for reseller families whose subaccounts share a schema by design.
- Fail-closed provisioning: a brand-new workspace answers with a brief 503 until its schema is ready, never a query against the wrong schema.

The page sits alongside the existing tenant isolation deep dive, which keeps the full engineering detail, and closes with pointers to data residency, the SOC 2 control text, and number ownership.

15 de octubre de 2026

Custom guardrail rules, explained syntax-first

A new engineering-blog reference details how to author custom guardrail rules on Devotel Orbit: every rule field, the contains and regex trigger forms, what block, redact, and warn each do, five worked examples, and how your rules sit alongside the platform's carrier gates.

Documentation

You can already author custom guardrail rules per agent, and the launch announcement said why the capability exists and where it sits. What it did not do is walk through the syntax at practitioner depth.

The new reference, [The Custom Guardrail DSL, Explained](/blog/tenant-guardrail-dsl-taxonomy-and-examples-2026), covers the rule surface field by field, the two trigger expression forms and how they compile, the evaluation legs and where your rules run in the turn pipeline, and the exact semantics of each action verb. It closes with five worked rules you can adapt to your own account: a no-refund promise guardrail, a no-medical-advice guardrail, keyword escalation tracking, a per-channel opt-out block, and a PII egress scrub, plus the line between rules you author and the platform's carrier-facing gates.

The capability itself is unchanged and remains live today. This is the buyer-side explainer practitioners were missing between the announcement and the effectiveness analytics guides.

15 de octubre de 2026

New guide: build a supervisor dashboard on the live speech analytics stream

A new guide covers the supervisor live speech analytics stream end to end: the SSE envelope and event shapes, queue-scoped supervisor access, your keyword watchlist, live redaction of keyword snippets, and a worked flag-wall example with category filtering.

Documentation

Supervisors could already subscribe to real-time speech analytics for one live call — keyword flags as they are spoken, talk-to-listen ratio, dead air, interruptions, caller stress, and synthetic-voice risk — but there was no guide for building against the stream. The new page, [Supervisor live speech analytics stream](https://orbit.devotel.io/guides/supervisor-live-speech-analytics-stream), documents the endpoint contract (connected / status handshake, analytics events, the 30-minute reconnect window), which roles may open a stream and what a queue-scoped supervisor sees instead, where your keyword watchlist comes from, and how the same compliance redaction that masks spoken card numbers in the live transcript also masks them in keyword snippets. It closes with a runnable flag-wall web component that surfaces each signal as a chip and filters keyword chips by your category, and a troubleshooting pass for the common failure modes: an empty stream, missing keyword events, and the 403 a supervisor gets for a queue they are not assigned to. The page is listed in the voice navigation next to live transcription and in the supervisor section next to live monitoring and coaching.

15 de octubre de 2026

New blog post: the STT and TTS engine head-to-head

A new comparison post on the blog runs the 2026 speech-engine shortlist head to head: Whisper, Deepgram, and AssemblyAI on recognition; ElevenLabs, Murf, and Cartesia on synthesis. One capability matrix, one capsule per vendor, and a decision tree that ends at your own recordings on the STT Playground and your own Model Presets instead of a vendor's benchmark.

## What's new

Two of the most common questions in voice AI now get a dedicated comparison on the blog:

- **Which engine hears your callers?** Whisper, Deepgram, and AssemblyAI compared on streaming posture, language coverage, and how each treats codec-degraded telephony audio.
- **Which house carries your brand voice?** ElevenLabs, Murf, and Cartesia compared on clone labs, studio workflow, and time-to-first-audio.
- **A decision tree, not a verdict.** Large-vocabulary telephony routes to the streaming specialists, clone-first brand voice routes to the clone labs, and everything else routes to Orbit's governed surfaces: the STT Playground, where your own clips decide the engine, and Model Presets, where the pick ships as a reviewed bundle.

The post deliberately prints no vendor latency or pricing numbers. Posture cells cite each vendor's public docs, and any number that decides your build gets measured on your own audio. [Read the head-to-head](/blog/stt-tts-engine-head-to-head-whisper-deepgram-elevenlabs-2026).

15 de octubre de 2026

SMS rate card: Country and Operator columns now read correctly for every destination

Dashboard

The SMS rate card on the Billing and Billing → Pricing pages showed operator
names in the Country column for some destinations — Greece appeared as
"Cosmote - COSMOTE - Mobile Telecommunications S.A." and Algeria as
"Mobilis - Algérie Télécom" — with the same operator text repeated across
both columns.

Now:

- **Country** always shows the country name (Greece, Algeria, …), resolved
from authoritative country records rather than operator display strings.
- **Operator** shows just the operator, without repeating the country in
front of it.
- Country-wide default rates read as the country in **Country** and
"All operators" in **Operator**.
- Filtering by country now returns the full set of that country's operators,
including destinations that previously came back empty.

Rates, currencies, pricing-source labels and MCC/MNC codes are unchanged —
this is a display and filtering correction only.

15 de octubre de 2026

Correct an RCS verification without re-uploading your documents

Fixing a detail on an RCS agent already in carrier review no longer requires attaching the KYC documents and screenshots again. Documents are optional on a correction, and required only on a first submission.

DashboardAPI

An RCS agent that is already with the carriers can still be corrected — a wrong demo video link, a detail that needs fixing. Until now, every correction was held to the rules written for a first submission: at least one KYC document and five conversation screenshots, or the Submit button stayed disabled.

That was the wrong bar for the wrong moment. The files you upload are forwarded to the carriers and are not stored in Orbit, so a correction could not reuse them. Changing one field meant digging out the business registration and the original screenshots again, and anyone who no longer had those files had no way to submit at all.

Documents are now optional when you correct a submission the carriers already hold. The dialog says which submission you are making, and asks for files only if you want to replace the ones you sent. A first submission is unchanged: the carriers do reject one that arrives with no documents, so that requirement stays.

If the carriers do ask for the documents again on a correction, the response says so in plain terms — including the part you cannot see from the dashboard, that uploaded files are not kept after they are sent, so they have to be attached again.

Through the API, screenImages and kycdocs are now optional on POST /rcs/bots/{id}/verify when a submission already exists for that agent. The demo video URL is still required on every submission, and the file type and size limits are unchanged.

15 de octubre de 2026

RCS verification now asks for the demo video it actually needs

The demo video URL is required when you submit an RCS agent for carrier verification. Leaving it blank used to send the agent's website instead, and carrier reviewers returned those submissions days later.

DashboardAPI

Carrier reviewers watch a short video of a real conversation with your agent to decide whether it behaves the way its registration describes. The demo video URL field collected that link, but it was marked optional: when you left it blank, the submission went out carrying the website saved on the agent or its brand.

A website is not a demo video. Those submissions passed every check on our side, reached the carriers, and came back rejected days later — long after the person who sent them had moved on.

The field is now required. If the demo video URL is empty, the dashboard says so before you submit, and the field explains what the link needs to show: a conversation with the agent, not a marketing page. A request that reaches the API without one comes back immediately with the same explanation rather than being forwarded.

If you submit through the API, send video_url in the verification data object. A missing or empty value returns a validation error naming the field; a link longer than 2048 characters returns a separate error with the length, so you can tell the two apart.

Nothing changes for agents already verified, and resubmitting corrected documents for a review in progress works the same way — it just needs the video link too.

15 de octubre de 2026

Password reset now explains when your new password is rejected

When a new password chosen during a reset didn't meet our security requirements, the reset page could fail with a generic 'temporarily unavailable' error instead of explaining the rejection. Reset now shows a clear message telling you to choose a different password, so you can retry immediately without requesting a new reset link.

DashboardAPI

If the password you entered on the reset page didn't meet our security requirements — for example because it has appeared in known data breaches or is otherwise too weak — the page could show a generic "temporarily unavailable" error, making it look like the service was down when the real issue was the password itself.

Reset now detects this case and tells you directly that the password was rejected and to choose a stronger one. Your reset link also stays valid after a rejection, so you can simply pick a different password and continue.

15 de octubre de 2026

New docs page: live call transcript streaming

A new Voice docs page documents the live transcript stream for supervisor, QA, and agent-assist integrations: the event contract, keepalive and reconnect behaviour, and the redaction applied before frames reach subscribers.

DocumentationVoice

The live transcript stream that supervisor consoles, QA tooling, and agent-assist integrations subscribe to now has a reference page under Voice in the docs. It covers:

- The full event contract for GET /api/v1/voice/calls/:callId/transcript/stream: the connection handshake, status, transcript frames, and the reasons a stream ends.
- Keepalive behaviour and the 30-minute session cap, with reconnect and back-off guidance for client integrations.
- What live redaction guarantees to every subscriber when your compliance profile enables it: the redacted frame is all a subscriber ever sees, and the category set matches your recording redaction policy.
- The failure modes worth handling: dropped connections, gaps after an event-bus blip, and how to tell a healthy quiet stream from a call where transcription is off.

15 de octubre de 2026

New guide: collect structured intake in an IVR with slot-filling

A new guide shows how to pair one voice intent with required slots, prompt and reprompt until account numbers, dates and yes/no confirmations are captured and validated, bias speech recognition with hints, test the full collection, and hand the filled values to downstream flow steps.

DocumentationVoice

Voice self-service has had two ends of a spectrum: press-key menus,
and full conversational AI. The middle path, collecting a fixed set
of structured details from free-form speech, was until now assembled
from individual API references.

A new guide walks one intake end to end: defining a "report outage"
intent with slots for the service address, a 10-digit account number,
the outage start date, and a yes/no callback confirmation; choosing
retry and escalation behavior when a value is missing or invalid;
confirming high-stakes values before accepting them; seeding the
speech recogniser with example phrasings so dictated numbers and
street addresses are heard correctly; testing collection turn by
turn before the intent goes live; and reading the filled values in
downstream flow steps that create the ticket. It closes with the
failure modes to watch for, from a hint set that never matches to a
confirmation loop that callers abandon.

Read the guide in the documentation under Guides, "Collect
structured intake in an IVR with slot-filling."

15 de octubre de 2026

Glossary now defines Apple Messages for Business and Viber

Two new glossary entries cover the channel terms you meet while onboarding: the AMB agent, its approval lifecycle, and capability-gated rich payloads on Apple Messages for Business, and Viber's two tiers, from auto-provisioned one-way Basic sends to the registered two-way Business sender. The Channel entry now lists the full shipped channel set.

DocumentationMessaging

## What changed

The [glossary](https://orbit.devotel.io/glossary) gains the two channel entries its own Channel entry promised:

- **AMB (Apple Messages for Business).** Apple's customer-initiated business messaging channel: conversations start from Apple Maps, Spotlight, Safari, or Siri and continue in the Messages app. The entry explains the AMB agent, the sender identity that binds your Apple Business Register business_id to your tenant; its pending → approved → suspended lifecycle; the capabilities that gate rich links, list pickers, forms, time pickers, and Apple Pay; and why AMB is a business channel, not person-to-person iMessage.
- **Viber.** The two non-overlapping tiers and what each one gives you: Tier 1 one-way Basic, auto-provisioned and charged on delivery under an allow-listed alphanumeric sender ID, versus Tier 2 two-way Advanced, with a branded Viber Business sender, inbound replies, and media behind a registration that typically clears in 5–10 business days.
- The **Channel** entry now enumerates the full shipped channel set instead of a six-channel example, so the list matches what the glossary defines.

Both new entries cross-link to their channel pages, the Apple Messages for Business onboarding guide, and the Viber troubleshooting page, so each term leads to the full walkthrough in one hop.

## Why it matters

When an AMB agent sits at pending or a Viber send bills only on delivery, the glossary now defines the term and points at the next step, instead of leaving you to piece it together from the channel pages alone.

15 de octubre de 2026

Pages load with less than half the JavaScript

Every dashboard page used to download the interface text for all six languages before it could render. It now downloads only the language you are using, which removes about 1.2 MB from every page load and makes first paint and sign-in noticeably faster on slower connections.

Dashboard

Orbit is available in English, Turkish, Arabic, German, French, and Spanish. Until today, every page — including the sign-in screen — downloaded the interface text for all six languages before the page could become interactive. For an English user that was roughly 1.2 MB of compressed data that was never read, on every visit.

Each page now ships only the language you have selected. The other five are fetched on demand if you switch languages, and nothing else about localisation changed: your language setting, right-to-left layout for Arabic, and date and number formatting all behave exactly as before.

The effect is largest on slower or distant connections, where the download was the dominant part of the wait: the sign-in page and the first dashboard view after sign-in should arrive in roughly half the time they did yesterday. Pages you have already visited in this session were already cached and will feel the same.

15 de octubre de 2026

DNC scrubbing docs: feed precedence and platform-state verification

The DNC scrubbing page now documents which registry feeds the platform loads and in what precedence order, what the sync-state flags on every check mean for your traffic, and how to verify platform state with the availability endpoint before you pre-flight a campaign.

Documentation

The DNC scrubbing page explained how to enable your organization's opt-in and how to read the check endpoint's verdicts, but it left two operator questions unanswered: which registry data the platform actually has loaded, and how to establish that before running a campaign. Until now, a tenant hitting a persistent 403 with no federal feed synced had to contact support to learn whether the platform had any feed at all.

The updated page, **DNC Scrubbing: Sources, Freshness, and the Check Endpoint**, now covers:

- The feed configuration precedence chain: the procured US snapshot (mounted file, else authenticated URL) first, then the paid TCR partner direct pull when both partner credentials are set, with a table mapping each variable set to the registries it loads and the source values you see back.
- The international snapshot pair (UK TPS/CTPS, Australia, India registries) that drives intl_feeds_synced, alongside the country filter it supports on the check endpoint.
- An operator-facing reading of federal_feeds_synced and intl_feeds_synced: false is a statement about the platform's loaded feeds, not about your organization.
- A "Verify platform state pre-flight" section with a curl worked example on the /compliance/dnc/availability endpoint, so one call distinguishes "your org hasn't opted in" from "the platform has no snapshot loaded" without a support ticket.
- Cross-links to the send gates and deactivation scrubbing pages.

No behavior changed; the update documents what the platform already enforces. Find it in the docs under Compliance → DNC Scrubbing.

15 de octubre de 2026

New guide: auto-schedule callbacks from wrap-up dispositions

A new guide documents disposition-callback rules end to end: define a per-queue rule for any wrap-up outcome, and each matching wrap-up schedules a deduplicated callback at the delay you set, with recipient resolution, attempt caps, quiet-hours behavior, and worked recipes for no-answer, next-day, and renewal follow-ups.

DocumentationVoice

Wrap-up dispositions can now be connected to your callback queue in documentation form: the new guide shows how to define a rule per queue and wrap-up outcome so that every matching wrap-up schedules the follow-up call for you.

Set a delay window (two hours for a no-answer, a day for a decision-maker callback, the 28-day cap for longer horizons) and optionally the caller ID the callback presents. Each scheduled callback is deduplicated per original call, joins your callback console under Scheduled callbacks with its due time, and honors your quiet hours and suppression settings at dial time. The guide also covers how the recipient number is resolved from the original inbound call, what happens when no rule matches or the database is briefly unavailable (the wrap-up always completes), and recipes for common B2B follow-up patterns.

Find it in the docs under Guides, next to the callback console guide.

15 de octubre de 2026

Docs: carrier deactivation scrub — feed provenance and snapshot confirmation

The carrier deactivation (churn) scrub guide now explains where the daily carrier snapshot comes from, how to confirm a snapshot is loaded before relying on a verdict, the NANP-only scope of the feed, and when to pre-flight a list manually versus trusting the automatic pre-send guards.

DocumentationCompliance

**What changed** — The [Carrier Deactivation (Churn) Scrub guide](https://docs.orbit.devotel.io/compliance/deactivation-scrub) now covers the operational details that decide whether a scrub verdict is one you can rely on:

- Where the daily carrier deactivation snapshot comes from, and which side of the platform loads it: the snapshot is a platform-side input, while the per-organization toggle remains your control.
- How to confirm a snapshot is actually loaded before you rely on the scrub: read feed_synced on GET /api/v1/compliance/deactivations/settings, and on every check and scrub response.
- What to make of enabled: true with feed_synced: false — the scrub is on, but every verdict is no_data and nothing has been checked, so the fail-open caveat applies in full.
- The feed's NANP-only scope: destinations outside NANP skip this layer, so run the DNC and Reassigned Numbers (RND) checks over the same audience.
- When to pre-flight a list manually before a campaign versus trusting the automatic pre-send guards on SMS/MMS, voice, and Verify.

15 de octubre de 2026

New blog post: the Contact Center live operations floor, a supervisor's first week

A new article on the Orbit blog walks a first-week supervisor through the Contact Center live operations floor: what each panel reads, how to act on callbacks and SLA breaches from it, and a daily loop covering the stand-up glance, the midday SLA triage, and the end-of-day export.

## What's new

The [Orbit blog](/blog) has a new article: **The Contact Center live operations floor: a supervisor's first week on Devotel Orbit**. It walks the floor panel by panel (queue pulse, agent status board, service-level gauge, alerts and callbacks, and the per-channel SLA rollup), explains what each panel tells a supervisor and what it leaves to the specialist surfaces, and shows the two response paths that matter on a live floor: claiming a due callback in the voice callback console, and reading a red Breaching alert as rebalance-now while an amber At risk alert points at either an early agent shift or a staffing fix in intraday adherence.

The article closes with a numbered first-week loop (the stand-up glance, the midday SLA triage, and a filtered end-of-day CSV export scoped to exactly the rows your filters show) and a map of when to switch to the queue console, the wallboard, live monitoring, or inbox analytics. The panel-by-panel reference, role gating, and refresh behavior live in the [live operations floor guide](https://docs.orbit.devotel.io/guides/contact-center-live-floor).

Read it at [/blog/contact-center-live-operations-floor-first-week-2026](/blog/contact-center-live-operations-floor-first-week-2026).

15 de octubre de 2026

New guide: generate a campaign draft from a brief

A docs walkthrough of the campaign composer's generate-from-brief flow: what a brief returns as an editable draft, how the grounding pass keeps generated copy to what you asked for, and how the surface relates to journey and agent generation.

Documentation

The campaign composer's generate-from-brief flow turns a plain-English brief into an editable campaign draft: per-channel copy, audience criteria, a recommended send time, and a fallback chain. The new [Generate a campaign draft from a brief](https://orbit.devotel.io/guides/campaigns-from-brief) guide documents the request fields, the draft shape the composer renders, and the grounding pass that removes any promotional claim your brief never made, so a generated draft never ships an offer you did not author. It also includes three worked briefs and a comparison with the journey builder and agent generation surfaces, so each AI authoring entry point has its own documented path.

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15 de octubre de 2026

Voice preferences reference now ships samples in all six SDK languages

DocumentationVoice

15 de octubre de 2026

New concept page: the US SMS regulatory model, end to end

ComplianceDocumentation

No behavior changed; this is documentation coverage for shipped compliance surfaces.

15 de octubre de 2026

New docs page: tenant isolation at a glance

Documentation

The Concepts section gains a short explainer that summarizes how Devotel Orbit keeps customer data separate, for readers who want the shape of the guarantee in one sitting:

The page sits alongside the existing tenant isolation deep dive, which keeps the full engineering detail, and closes with pointers to data residency, the SOC 2 control text, and number ownership.

15 de octubre de 2026

Custom guardrail rules, explained syntax-first

Documentation

The capability itself is unchanged and remains live today. This is the buyer-side explainer practitioners were missing between the announcement and the effectiveness analytics guides.

15 de octubre de 2026

New guide: build a supervisor dashboard on the live speech analytics stream

Documentation

15 de octubre de 2026

New blog post: the STT and TTS engine head-to-head

## What's new

Two of the most common questions in voice AI now get a dedicated comparison on the blog:

15 de octubre de 2026

SMS rate card: Country and Operator columns now read correctly for every destination

Dashboard

Now:

Rates, currencies, pricing-source labels and MCC/MNC codes are unchanged —
this is a display and filtering correction only.

15 de octubre de 2026

Correct an RCS verification without re-uploading your documents

DashboardAPI

15 de octubre de 2026

RCS verification now asks for the demo video it actually needs

DashboardAPI

A website is not a demo video. Those submissions passed every check on our side, reached the carriers, and came back rejected days later — long after the person who sent them had moved on.

Nothing changes for agents already verified, and resubmitting corrected documents for a review in progress works the same way — it just needs the video link too.

15 de octubre de 2026

Password reset now explains when your new password is rejected

DashboardAPI

15 de octubre de 2026

New docs page: live call transcript streaming

DocumentationVoice

The live transcript stream that supervisor consoles, QA tooling, and agent-assist integrations subscribe to now has a reference page under Voice in the docs. It covers:

15 de octubre de 2026

New guide: collect structured intake in an IVR with slot-filling

DocumentationVoice

Read the guide in the documentation under Guides, "Collect
structured intake in an IVR with slot-filling."

15 de octubre de 2026

Glossary now defines Apple Messages for Business and Viber

DocumentationMessaging

## What changed

The [glossary](https://orbit.devotel.io/glossary) gains the two channel entries its own Channel entry promised:

Both new entries cross-link to their channel pages, the Apple Messages for Business onboarding guide, and the Viber troubleshooting page, so each term leads to the full walkthrough in one hop.

## Why it matters

15 de octubre de 2026