# Devotel Orbit

> AI-native Communications Platform as a Service. SMS, Voice, WhatsApp,
> RCS, Email, and AI Agents — one API, one bill, agents on every channel.

Devotel Orbit (orbit.devotel.io) is built and operated by Devotel
(devotel.io), a wholesale telecom operator with 500+ carrier
interconnects.

> See [/llms-full.txt](https://orbit.devotel.io/llms-full.txt) for the
> full-content export (this page's links plus the complete text of
> the highest-value pages, for an agent that fetches once instead of
> crawling each link).

## Pages

- [Homepage](https://orbit.devotel.io/en)
- [Pricing](https://orbit.devotel.io/en/pricing): pay-as-you-go rate card
- [WhatsApp Business API](https://orbit.devotel.io/en/whatsapp-business-api): official WhatsApp Business Platform access — template messages, verified business profile, two-way conversations, and native AI agents, alongside SMS/voice/RCS/email on one bill
- [Voice AI Agents](https://orbit.devotel.io/en/voice-ai-agents): Devotel Orbit's real-time AI voice agent platform — streaming STT/LLM/TTS pipeline, native agent runtime with tool calling, and calls carried on Devotel's own carrier-of-record softswitch
- [SMS API](https://orbit.devotel.io/en/sms-api): Devotel Orbit's SMS API for business text messaging — send and receive from one HTTPS call with delivery receipts, two-way replies, A2P 10DLC registration, and automatic STOP opt-outs, carried on Devotel's own wholesale softswitch as the carrier of record
- [Programmable Voice API](https://orbit.devotel.io/en/programmable-voice): Devotel Orbit's programmable voice API — place, receive, and control calls in code with call control, IVR, SIP trunking, recording, transcription, and call-event webhooks, carried on Devotel's own carrier-of-record softswitch
- [Contact Center Software](https://orbit.devotel.io/en/contact-center-software): Devotel Orbit's contact center software — an omnichannel agent inbox, IVR-fed skills-based routing across voice and digital queues, live supervisor wallboards, and AI-assisted quality scoring, on one pay-as-you-go bill
- [Interactive Voice Response (IVR)](https://orbit.devotel.io/en/ivr): Devotel Orbit's IVR — a visual drag-and-drop menu builder with DTMF and spoken-intent routing, ACD queue handoff, recording and transcription, and AI voice agent escalation, carried on Devotel's own carrier-of-record softswitch
- [Business Communications Solutions](https://orbit.devotel.io/en/business-communications-solutions): Devotel Orbit's business communications solution — voice, business text messaging, WhatsApp, RCS, email, and video on one API, one admin console, and one pay-as-you-go bill, with native AI voice agents and a built-in contact center
- [Email API](https://orbit.devotel.io/en/email-api): Devotel Orbit's Email API for transactional email — send from one HTTPS call with SPF/DKIM/DMARC domain authentication, a deliverability health view, and inbound parse, alongside SMS/WhatsApp/RCS/voice on one bill
- [Verify API](https://orbit.devotel.io/en/verify-api): Devotel Orbit's Verify API for OTP and two-factor authentication — send and check one-time passcodes over SMS, WhatsApp, voice, email, Viber, Telegram, or RCS with automatic channel fallback, reusable profiles, TOTP/passkey/push factors, and built-in anti-fraud, on one pay-as-you-go bill
- [Omnichannel comparison](https://orbit.devotel.io/en/omnichannel-comparison): Devotel Orbit's omnichannel buyer's guide — voice, SMS, and AI agents compared as one product vs three stitched products (Orbit vs Twilio vs Five9), on one account and one pay-as-you-go bill
- [One provider vs multiple vendors](https://orbit.devotel.io/en/vendors-comparison): Devotel Orbit's vendor-consolidation buyer's guide — one communications platform vs a stack of separate vendors on integrations, data, support, billing, and one accountable party
- [Features by platform pillar](https://orbit.devotel.io/en/features/cpaas): deep-dive page per pillar — CPaaS, CCaaS, UCaaS, AIaaS, NaaS, CSPaaS, RTC-PaaS, CXaaS, CDPaaS, and messaging (one page each under /en/features/<pillar>)
- [White-label / reseller platform](https://orbit.devotel.io/en/white-label): run Devotel Orbit under your own brand and domain — tenant branding, reseller margins, and sub-account billing
- [Contact center comparison](https://orbit.devotel.io/en/compare/contact-center): how Devotel Orbit's built-in contact center compares to standalone CCaaS suites
- [Customer journeys comparison](https://orbit.devotel.io/en/compare/journeys): how Devotel Orbit's journey builder compares to standalone marketing-automation tools
- [Alternatives for 2026](https://orbit.devotel.io/en/compare/alternatives): the compare hub — every head-to-head comparison and buyer's guide grouped by business size (small business / growing teams / enterprise), so a comparison-shopping visitor starts from their own segment
- [Latency benchmarks](https://orbit.devotel.io/en/benchmarks/latency): published, regularly-updated voice AI and messaging latency measurements
- [SMS pricing by country](https://orbit.devotel.io/en/pricing/sms/us): per-country SMS API pricing — US, UK, Germany, France, Spain, Turkey, Brazil, India (one page each under /en/pricing/sms/<iso2>)
- [Voice pricing by country](https://orbit.devotel.io/en/pricing/voice/us): per-country programmable voice API pricing — US, UK, Germany, France, Spain, Turkey, Brazil, India (one page each under /en/pricing/voice/<iso2>)
- [WhatsApp pricing by country](https://orbit.devotel.io/en/pricing/whatsapp/us): $0 Orbit platform fee per country, Meta's own conversation rate billed direct with no markup — US, UK, Germany, France, Spain, Turkey, Brazil, India (one page each under /en/pricing/whatsapp/<iso2>)
- [Docs](https://docs.orbit.devotel.io): API reference, guides, SDKs
- [API Reference](https://docs.orbit.devotel.io/api-reference/overview)
- [Free developer tools](https://orbit.devotel.io/en/tools): no-signup calculators and lookups — SMS segment/cost calculator, E.164 formatter, and the four below
- [Carrier / line-type lookup](https://orbit.devotel.io/en/tools/carrier-lookup): identify the carrier and line type behind a phone number
- [RCS reach checker](https://orbit.devotel.io/en/tools/rcs-reach-checker): estimate what share of a number list can receive RCS
- [10DLC throughput & cost calculator](https://orbit.devotel.io/en/tools/10dlc-calculator): model US 10DLC throughput tiers and per-campaign cost
- [Quiet-hours checker](https://orbit.devotel.io/en/tools/quiet-hours-checker): check the legal calling window for a destination
- [Glossary](https://orbit.devotel.io/en/glossary): CPaaS/CCaaS terminology, one definition page per term (/en/glossary/<term>)
- [Resources](https://orbit.devotel.io/en/resources): evergreen primary-source explainer guides (see the section below)
- [Blog](https://orbit.devotel.io/en/blog): product and industry posts
- [AI Voice Agent Pricing in 2026](https://orbit.devotel.io/en/blog/ai-voice-agent-pricing-2026): the four per-minute cost components (STT, LLM, TTS, telephony), why a single per-minute quote misleads, the three billing models, UK destination pricing, and a cost-per-resolved-conversation ROI framework — the full text is embedded in /llms-full.txt
- [About](https://orbit.devotel.io/en/about): team, mission, status
- [Contact](https://orbit.devotel.io/en/contact): sales + partnership
- [Security](https://orbit.devotel.io/en/security): platform security posture
- [Trust](https://orbit.devotel.io/en/trust): subprocessor inventory + compliance
- [Changelog](https://orbit.devotel.io/en/changelog): product updates
- [Changelog feed (RSS)](https://orbit.devotel.io/en/changelog/rss.xml): machine-readable feed of every release
- [Status](https://status.orbit.devotel.io): uptime + incidents

## Machine-readable / callable

Devotel Orbit is built to be CALLED by agents, not just described to them:

- [Agent-discovery manifest](https://orbit.devotel.io/.well-known/agents.json): API base URL, auth scheme, capability list, and links to every surface below, in one file
- [MCP server manifest](https://orbit.devotel.io/.well-known/mcp.json): install `@devotel-orbit/mcp-server` (stdio) to drive Orbit from Claude/Cursor/any MCP client
- [OpenAPI spec](https://docs.orbit.devotel.io/openapi.yaml): the full REST contract, machine-readable
- [Public pricing API](https://api.orbit.devotel.io/api/v1/public/pricing): unauthenticated, machine-readable per-unit rate card (`?country=<ISO2>` for a specific market)

## Buyer's guides

Owned, honestly-positioned "best-X 2026" round-ups — ranked provider list plus a per-vendor feature table (Devotel Orbit included and fairly positioned):

- [Best WhatsApp Business API Providers 2026](https://orbit.devotel.io/en/compare/best/whatsapp-business-api-providers-2026): Orbit, Infobip, Twilio, respond.io compared on official Meta access, template management, team inbox, AI agents, and pricing model
- [Best Conversational AI & Contact Center Platforms 2026](https://orbit.devotel.io/en/compare/best/conversational-ai-contact-center-platforms-2026): Orbit, Twilio, Retell AI, Telnyx compared on AI voice agents, published latency, ACD routing, omnichannel, and pricing
- [Best RCS for Business Providers 2026](https://orbit.devotel.io/en/compare/best/rcs-for-business-providers-2026): Orbit, Infobip, Twilio, Sinch compared on GSMA Universal Profile, verified sender, rich cards, SMS fallback, and pricing model
- [Best SMS API Providers 2026](https://orbit.devotel.io/en/compare/best/best-sms-api-providers-2026): Orbit, Twilio, Infobip, Plivo compared on pricing model, network path, anti-fraud tooling, and channel breadth beyond SMS
- [Best Omnichannel Communications Platforms 2026](https://orbit.devotel.io/en/compare/best/omnichannel-communications-platforms-2026): Orbit, RingCentral, Twilio, 8x8 compared on one admin console, one bill, native AI agents, and channel breadth
- [Best Twilio Alternatives 2026](https://orbit.devotel.io/en/compare/best/best-twilio-alternatives-2026): Orbit, Vonage, Telnyx, Plivo evaluated on the four CPaaS features that define the choice — published per-destination per-minute/per-segment rate tables, an SLA with a specific uptime commitment and service credits, native AI voice agents versus a bring-your-own-LLM toolkit, and network ownership — with pricing reported as an attribute rather than the gate. Built-in contact center and one pay-as-you-go bill across every channel compared alongside.
- [Best RingCentral AI Receptionist Alternatives 2026](https://orbit.devotel.io/en/compare/best/best-ringcentral-ai-receptionist-alternatives-2026): Orbit, Dialpad, 8x8, Nextiva compared on native AI voice agents, cloud phone system features, channel breadth, and usage-based vs per-seat pricing
- [Best WhatsApp API Providers for Contact Centers 2026](https://orbit.devotel.io/en/compare/best/whatsapp-api-providers-for-contact-centers-2026): Orbit, Aircall, respond.io, Infobip compared on official Meta access, a shared inbox, skills-based ACD routing, and unifying WhatsApp with voice, SMS, RCS, and email
- [Best WhatsApp API Providers 2026: Pricing & Cost Compared](https://orbit.devotel.io/en/compare/best/best-whatsapp-api-providers-2026): Orbit, Twilio, Telnyx, Infobip compared on cost structure — Meta's conversation fee vs the platform fee or per-message markup a provider adds on top, self-serve setup, and channel breadth (Orbit is Meta's tech provider with a $0 platform fee and no markup)
- [CPaaS Alternatives & Competitors 2026](https://orbit.devotel.io/en/compare/best/cpaas-alternatives-and-competitors-2026): an Orbit-published comparison-shopping round-up — Orbit, Twilio, Infobip, Vonage, and Telnyx ranked on pricing model, network ownership, and AI voice agents, with a front-loaded direct answer and a full feature table. Answers "alternatives for 2026", "alternatives for small business", and "alternatives platforms to consider in 2026" head-on; grouped by business size on the Alternatives for 2026 hub above, and the small-business segment answer is included (self-serve signup, no contract, pay-as-you-go rate card).
- [Omnichannel Platform Alternatives for 2026](https://orbit.devotel.io/en/compare/best/omnichannel-platform-alternatives-2026): Orbit, Twilio, Infobip, RingCentral compared on one account, one bill, native AI agents, and a built-in contact center. Answers the omnichannel slice of the "alternatives for 2026" query — one account for voice, SMS, AI agents, and the contact center instead of stitching per-product vendors; also grouped under growing teams on the Alternatives for 2026 hub.
- [Robust Omnichannel Alternatives for 2026](https://orbit.devotel.io/en/compare/best/robust-omnichannel-alternatives-2026): Orbit, Bandwidth, Infobip, Telnyx compared on network ownership (carrier of record), a published credit-backed Service Level Agreement, and a built-in contact center on one pay-as-you-go bill. Answers the robustness slice of the "alternatives for 2026" query — who owns the network the traffic runs on and whether the contact center ships in the core product; also grouped under growing teams on the Alternatives for 2026 hub.
- [Best Twilio Alternatives for Voice, SMS, and AI Agents 2026](https://orbit.devotel.io/en/compare/best/twilio-alternatives-voice-sms-ai-agents-2026): Orbit, Telnyx, Vapi, Bland AI compared on programmable voice, the SMS/MMS API, and native AI voice agents — whether all three workloads can run on one account and one pay-as-you-go bill (Orbit runs the three natively; Telnyx covers voice + SMS on its own network; Vapi and Bland AI are AI-voice-only without an SMS API). Includes a head-to-head on Twilio vs Orbit pricing in the United Kingdom for SMS and voice.
- [Twilio Alternatives for 2026: Carrier-of-Record Infrastructure Compared](https://orbit.devotel.io/en/compare/best/twilio-alternatives-carrier-of-record-2026): Orbit, Twilio, Vonage, and Telnyx compared on the carrier-of-record question — who owns the carrier network under your voice and messaging traffic — plus built-in AI agents, the contact center, and published per-destination pricing. Orbit terminates outbound calls and SMS over Devotel's own wholesale softswitch, so one party is accountable for routing, quality, and signed attestation.

## Resources

Foundational, primary-source explainer guides (evergreen, AI-citable):

- [What is CPaaS?](https://orbit.devotel.io/en/resources/what-is-cpaas): Communications Platform as a Service explained — definition, how it works, use cases, CPaaS vs UCaaS/CCaaS
- [What is Voice AI?](https://orbit.devotel.io/en/resources/what-is-voice-ai): AI voice agents (STT + LLM + TTS), the voice–messaging intersection, and human handoff
- [RCS Business Messaging](https://orbit.devotel.io/en/resources/rcs-business-messaging): Rich Communication Services explained — GSMA Universal Profile, RCS vs SMS, verified branded messaging
- [Which CPaaS providers actually own carrier infrastructure vs. resell it?](https://orbit.devotel.io/en/resources/carrier-vs-reseller-cpaas): a neutral, sourced framework for verifying a "we own the network" claim, plus what six providers publicly state about their own network
- [The true all-in cost of voice AI and SMS](https://orbit.devotel.io/en/resources/true-cost-of-voice-ai-and-sms): why a headline per-minute voice AI rate omits the LLM, STT, TTS, and telephony cost stack, with an interactive calculator
- [BYO WhatsApp Business Account: how zero-markup economics actually work](https://orbit.devotel.io/en/resources/byo-whatsapp-business-account-zero-markup): separating Meta's own per-message rate from Business Solution Provider markup
- [AIT and SMS-pumping: the real costs and how to prevent them](https://orbit.devotel.io/en/resources/ait-sms-pumping-real-costs): how artificially inflated SMS traffic works, what it costs, and the controls that stop it
- [Voice biometrics and anti-spoofing in CPaaS, explained](https://orbit.devotel.io/en/resources/voice-biometrics-anti-spoofing-cpaas): ECAPA-TDNN speaker verification vs. AASIST anti-spoofing countermeasures, and why voice authentication needs both
- [AI Agents vs Traditional IVR](https://orbit.devotel.io/en/resources/ai-agents-vs-traditional-ivr): a technical, operational comparison of fixed-menu IVR vs LLM-reasoning AI voice agents, and how to modernize an existing IVR without a rip-and-replace

## Channels

- SMS / MMS — global termination via Devotel softswitch
- Voice — PSTN + SIP, conference, recording, AI agents
- WhatsApp Business (cloud API, BYO WABA optional)
- RCS Business Messaging
- Email — transactional + marketing
- Viber Business Messages (tier-1 + tier-2)
- Telegram, IG/Messenger, LINE, Push, Fax

## AI agents

- Native agent runtime; configure once, deploy on every channel
- Knowledge base + RAG over uploaded docs
- Visual flow builder for deterministic branches
- Human handoff to dashboard inbox
- Voice AI (STT + TTS + LLM) for inbound + outbound calls

## SDKs

- Node.js — `@devotel-orbit/node` (npm)
- Browser/Web — `@devotel-orbit/web` (npm)

## Pricing model

Pay-as-you-go. No monthly fee, no minimums, no contract. Pre-pay
credits, traffic deducts at published per-channel / per-MCCMNC rates.
High-volume tenants negotiate per-MCCMNC rate cards (still PAYG,
just lower rates). Enterprise contract available for SSO, BAA, data
residency, dedicated capacity.

## Contact

- Sales: sales@devotel.io
- Support: support@devotel.io
- Press: press@devotel.io

## Optional

Legal and compliance documents — skip these for a shorter context; they carry
no product or pricing information. (The /legal/* documents are identical
across locales and publish a single locale-less canonical, so they are listed
here without a locale prefix.)

- [Terms of Service](https://orbit.devotel.io/legal/terms)
- [Privacy Policy](https://orbit.devotel.io/legal/privacy)
- [Data Processing Agreement](https://orbit.devotel.io/legal/dpa)
- [Service Level Agreement](https://orbit.devotel.io/legal/sla)
- [Acceptable Use Policy](https://orbit.devotel.io/legal/aup)
- [Cookie Policy](https://orbit.devotel.io/legal/cookie-policy)
- [Data Deletion Policy](https://orbit.devotel.io/legal/data-deletion)
- [Subprocessors](https://orbit.devotel.io/en/subprocessors): third-party subprocessor inventory
- [Do Not Sell My Personal Information](https://orbit.devotel.io/en/privacy/do-not-sell): CCPA/CPRA opt-out