Ring group
What is Ring group?
A ring group is a set of phone extensions configured to ring together — simultaneously, in a set order (round-robin or hunt), or in sequence — when a call arrives at a shared number, until one member answers. It's a simpler alternative to a full contact-center queue and ACD, commonly used for a small department (sales, support, front desk) where any available person on the team can pick up an incoming call.
More detail
Common ring strategies include ring-all (every extension rings at once), round-robin (rotates who rings first each time), and hunt (rings extensions in a fixed order until one answers).
A ring group typically falls back to a shared voicemail box or a secondary destination if no member answers within a configured number of rings.
Frequently asked
- How is a ring group different from a call queue?
- A ring group rings a fixed set of extensions directly with a simple strategy (all at once, round-robin, or in sequence); a call queue holds calls in line for a larger pool of agents managed by an ACD, typically with wait-time metrics and overflow rules a ring group doesn't have.
- What happens if nobody in a ring group answers?
- The call typically falls back to a shared voicemail box or a configured secondary destination — such as another ring group, an operator, or an external number — after a set number of unanswered rings.
See also
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