Jira + Orbit
What the Jira integration does
The Jira integration surfaces Jira issues inside the Orbit inbox so agents can link bug reports to conversations, and lets AI agents open and update issues on behalf of reps.
How to connect Jira
Open the integration marketplace
In Orbit, go to Settings → Integrations and find Jira.
Connect your Jira site
Click Connect, sign in to Atlassian, and authorize the requested scopes.
Link issues from the inbox
Once connected, agents can attach a Jira issue to a conversation or create a new one directly from the inbox.
What teams use it for
Bug reports linked to conversations
Support agents attach the exact Jira issue a customer is asking about, right from the conversation.
AI agents that open issues
AI agents can create and update Jira issues on behalf of reps when a conversation surfaces a bug.
Jira — frequently asked
- Can agents create a new Jira issue from Orbit?
- Yes — agents can open a new issue or link an existing one directly from the conversation view.
- Does this work with Jira Cloud?
- Yes — the integration connects to Atlassian Cloud sites over OAuth.
Explore other integrations
Connect Jira in minutes
Jira is one of the integrations in the Orbit marketplace — voice, messaging, email, video, AI agents, and customer data on one platform. Start free, or talk to our team.