The AI-first alternative to Salesforce

Orbit vs Salesforce — frequently asked

Is Orbit a good Salesforce alternative?

Yes — Orbit is the AI-first alternative for the Service Cloud Messaging work Service Cloud seats price and gate on per-seat licences. Orbit ships the shared inbox, AI agents, programmable voice, SMS, WhatsApp, RCS, email, embeddable video, and a native customer data platform on one account and one pay-as-you-go bill, with self-serve signup and no external CRM Concurrent-Session licence. Where Orbit is not the right fit: a Salesforce-first enterprise running its end-to-end CRM data and workflow engine stays better served on Salesforce; Orbit replaces Service Cloud Messaging, not the CRM.

What does Orbit offer that Salesforce doesn't?

Service Cloud Messaging runs the chat-to-agent loop natively and anchors every conversation to a case and the contact timeline via Digital Engagement — Email, Facebook Messenger, WhatsApp, and Line natively, with Enhanced SMS gated behind a separate entitlement. Orbit ships the same inbox and Activity-writes; beyond the gated Enhanced SMS, voice, RCS, Apple Messages for Business, and OTT chat arrive through AppExchange add-ons with their own per-vendor billing — a shape Orbit's one-account-one-bill platform removes. Orbit's AI agents read and act on the same unified profile the inbox surfaces; Einstein/Agentforce (the Einstein 1 Service editions) prices the service-cloud AI as a tier-gated seat licence on top of the seat.

How does Orbit's pricing compare to Salesforce?

Orbit is pay-as-you-go with pricing published on the website, self-serve signup, and no annual contract minimum. Service Cloud publishes Digital Engagement from $75 per seat per month with Enhanced SMS, AI (Einstein 1 Service editions), and the AppExchange partner add-ons billed separately — a Concurrent-Session licence plus per-channel Marketplace bills. The rate you see on Orbit is the whole cost: no per-product fees, no carrier or compliance surcharges stacked on top of usage, and no paid support tier on top of the channels.

Should we move off Salesforce Einstein/Agentforce to Orbit AI agents?

Yes — if you need AI agents that read and act on the same unified profile the inbox and voice channels surface, on one pay-as-you-go bill, with no Einstein-1-Service edition tier to license. Einstein/Agentforce is Salesforce's genuine service-cloud AI direction and suits a Salesforce-first enterprise whose conversations finish inside the CRM; Orbit ships the same AI-agent surface with our native MCP tool catalog, voice agents, and the unified contact record on one account — the agents read the same customer profile they act on, without the tier-gated Einstein licence. The choice is the lane, not the winner.