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AI & automation (AIaaS)

LLM orchestration

What is LLM orchestration?

LLM orchestration is the coordination layer that decides which large language model call, tool, or prompt step runs next in a multi-step task — passing state and conversation memory between steps, routing a request to the right specialized model, and sequencing tool calls so a workflow completes reliably instead of relying on one single, one-shot prompt. It's the infrastructure layer an AI agent's tool-calling loop runs on top of, and what lets a workflow chain several models or tools together as one coherent task.

More detail

Orchestration frameworks typically model a task as a graph or chain of steps — call a model, decide whether to call a tool, call another model or the same one again, then decide the next step — rather than a single fixed prompt-and-response exchange, so a request can loop, branch, or run steps in parallel until the task is done.

Orchestration also covers model routing — sending a simpler step to a smaller, cheaper model and only escalating a harder step to a larger, more capable one — plus retry and fallback logic when a model call fails or returns a low-confidence result, so a single provider hiccup doesn't silently break the whole workflow.

On Orbit, LLM orchestration is the layer underneath the AI agent framework that powers voice and chat agents — it sequences tool calls, carries memory and context across a call or thread, and hands the conversation off to a human agent mid-task when needed, across phone, SMS, WhatsApp, and web chat.

Frequently asked

What's the difference between LLM orchestration and an AI agent?
An AI agent is a single system that plans steps and calls tools to complete a task. LLM orchestration is the broader coordination layer an agent — or a pipeline of several agents and models — runs on top of, deciding call order, passing state between steps, and routing each step to the right model or tool.
Does LLM orchestration always involve more than one model?
No — a single model can be orchestrated through several sequential or looped calls to complete one task. Orchestration also commonly routes between multiple different models, sending simpler steps to a smaller model and reserving a larger one for the steps that need it.

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