The AI-first alternative to Dialpad
Dialpad built AI into its phone system and licenses it per seat. Orbit is AI-first with every channel and usage-based pricing on one bill — no per-seat licence.
Orbit vs Dialpad, in one answer
Orbit is the AI-first alternative to Dialpad: instead of a per-seat cloud phone system where the AI features and the contact center are separate licences, Orbit ships AI voice agents built into the core platform alongside SMS, WhatsApp, email, video, and a contact center — all on one pay-as-you-go bill with self-serve signup.
of B2B technology search queries now surface an AI-generated answer — up from 36% a year earlier.
BrightEdge, 2026
Dialpad is an AI-native UCaaS provider — a seat-licensed cloud phone system with real-time call transcription and its own Dialpad Ai layer — with a separately-licensed Ai Contact Center, all priced per user per month.
| Feature | Orbit | Dialpad |
|---|---|---|
| Cloud phone system | ||
| Cloud PBX with visual IVR / auto-attendant | ||
| SIP trunking with bring-your-own-carrier | ||
| ACD call queues & skills-based routing | ||
| Voicemail with transcription & summary | ||
| AI & every channel, one platform | ||
| Native AI voice agents built into the platform | ||
| Published voice-agent latency budget & methodology | 1 | |
| Programmable SMS & MMS API | ||
| WhatsApp Business messaging | ||
| WhatsApp Business calling (voice on the WhatsApp channel) | ||
| RCS Business Messaging | ||
| Email API | ||
| Embeddable video / RTC | ||
| Built-in contact center (CCaaS) | ||
| Native customer data platform (identity resolution, golden records, audiences) | ||
| Commercial model | ||
| Published pricing on website | ||
| Self-serve signup (no sales call) | ||
| Pay-as-you-go usage billing (no per-seat licence) | ||
| One unified bill across every channel | ||
| Owns its wholesale voice network | ||
- 1Per-stage latency budget & methodology published on Orbit's voice-agent latency page.
Comparison data as of Q3 2026. Competitor pricing and feature details sourced from public vendor documentation, G2, and Gartner Peer Insights. Subject to change at the vendor's discretion. Yes Partial No
Orbit vs Dialpad — frequently asked
- Is Orbit a good Dialpad alternative?
- Orbit is the AI-first alternative to Dialpad. Dialpad prices its cloud phone system and its Ai Contact Center as separate per-seat licences; Orbit bundles AI voice agents with every channel on one self-serve, pay-as-you-go bill. You get AI voice agents plus every other channel on one platform and one pay-as-you-go bill, with self-serve signup and no annual contract minimum.
- What does Orbit offer that Dialpad doesn't?
- Dialpad prices its cloud phone system and its Ai Contact Center as separate per-seat licences; Orbit bundles AI voice agents with every channel on one self-serve, pay-as-you-go bill. Orbit runs AI voice agents, SMS and MMS, WhatsApp, email, embeddable video, and a built-in contact center on a single platform with one unified bill, instead of separate products you integrate and reconcile yourself.
- How does Orbit's pricing compare to Dialpad?
- Orbit is pay-as-you-go with pricing published on the website, self-serve signup, and no annual contract minimum. Every channel is billed on one account, so you get a single invoice across voice, messaging, email, and video instead of a separate bill per product — and the rate you see is the whole cost: no per-product fees, no carrier or compliance surcharges, and no paid support tier stacked on top of usage.
- Can I run AI voice agents on Orbit instead of Dialpad?
- Yes. AI voice agents are built into Orbit's core platform, not sold as a separate per-seat add-on the way Dialpad layers AI onto its phone system. They run alongside your IVR, call queues, SMS, WhatsApp, email, and video on the same account and the same pay-as-you-go bill.
Ready to build on the AI-first platform?
Start free and ship an AI voice agent today, or talk to our team about moving from Dialpad. No annual contract, one pay-as-you-go bill across every channel.
See transparent pay-as-you-go pricing
Shopping by business size? See all CPaaS alternatives for 2026