Enterprise procurement asks the same service-level questions on every review: what uptime did you actually measure, how did support perform against its commitment, what did delivery look like per channel, and what happens when a target is missed. The answers used to sit in three places at once: a status page, a report endpoint, and a support thread. The SLA attestation console puts them in one. It is a dedicated section on Insights → Reports in Devotel Orbit that compiles the platform's measured service levels for a complete calendar month and exports them as a branded PDF evidence pack.
Quick answer: Open Insights → Reports, open the SLA Attestation section, pick any complete month, and export the PDF your reviewers need, or the CSV if you want to work the numbers yourself. The pack carries platform uptime assessed against your plan's published commitment, support SLA attainment, and per-channel delivery, drawn from the same incident pipeline that feeds the public status page.
What's new
Three things ship together:
- The SLA Attestation section. On Insights → Reports, one section holds the month's platform uptime against your plan's commitment, support SLA attainment, and per-channel delivery figures: the set a vendor questionnaire splits across a dozen rows, compiled in one place.
- A complete-month picker. The picker only offers calendar months that have closed, so every pack covers a finished period whose figures can no longer move. There is no partial-month attestation, by design.
- PDF and CSV export. The branded PDF is the hand-to-procurement artifact; the CSV carries the same figures for your own analysis. Read and export rights follow your workspace roles; the console walkthrough states which role reaches which surface.
Who it's for
The console is built for the people who answer RFPs and vendor reviews: enterprise procurement leads who need a service-level artifact with the same standing as a security pack, vendor risk and infosec teams checking the instrumented-service-levels box on a questionnaire, and operations leaders who would rather export one measured report than assemble screenshots. If your buyers ask for uptime evidence before they sign, this is the surface that answers.
How it works
At product level, the attestation composes three readings for the selected month:
- Platform uptime, assessed. The overall monthly availability, the mean of Orbit's measured channels, held against your plan's published uptime commitment. If your contract negotiates an explicit target, the assessment runs against that target instead of the plan default.
- Support SLA attainment. How the month's support responses measured against the commitment for your tier.
- Per-channel delivery. Each measured channel's delivery for the month, so a channel that ran below target stays visible even when the blended figure met the commitment.
The credit assessment behind the figures follows the published schedule: credit bands apply in order and every breach maps to exactly one band, and because the entitlement is a percentage of the monthly bill, the pack states the amount once the month's spend is supplied. The incidents behind the availability figure come from the same public incident pipeline that feeds the status page, so the number your customers watched during an incident and the number your credit is assessed against cannot disagree. The credit assessment FAQ walks each rule, including why a degraded channel can still assess to zero credit when the blended month met its target.
Why it matters for buyers
A vendor review dies by chasing documents. Devotel Orbit already ships the security half of that chase: the evidence binder compiles SOC 2, ISO 27001, GDPR, and HIPAA packs from your own workspace, and the vendor security review guide maps the common questionnaire to Orbit's published trust surface. The attestation console completes the other half: measured service levels, downloadable without a sales call. Security evidence and SLA evidence now leave the same workspace, in the same review cycle, each generated by the tenant that owns it.
What the attestation covers, and what stays yours
The attestation reports Orbit-measured platform metrics, and it stops there. It is worth saying plainly what it does not do:
- Your configuration is yours. Queue thresholds, channel mix, routing rules, approval gates: the tenant-side settings that shape your own service levels remain tenant-owned, documented as such, and outside the platform figure. The line between the two is real. The platform attests to the network and the support organization; you own the policies that run on top. The SLA-managed inbox explainer covers the tenant side, where SLA timers and queue escalation policies hang on your conversations, not on Orbit's uptime.
- Credits follow the published terms. The pack reports the assessment; it does not extend the agreement. Service credits apply per the published schedule and your contract, and the SLA terms remain the governing text. Nothing in a PDF changes a term.
- A month, not a promise. Each pack is a measured record of one closed month. It is evidence, not a forward-looking guarantee.
Where to find it
Open Insights → Reports in your workspace and select the SLA Attestation section. The console walkthrough covers the export flow end to end, and the credit assessment FAQ answers the billing questions.
- SLA terms: the published commitments the attestation assesses against.
- Pricing: the plan tiers whose published schedules set each commitment.
- Contact: for negotiated uptime targets and enterprise reviews.
Published 25 October 2026.