The AI-first alternative to 360dialog
360dialog sells the WhatsApp API per number per month, plus Meta's messaging fees, with inbox and automation addons on the higher tiers. Orbit sells the WhatsApp channel beside SMS, RCS, email, voice, video, a contact center, AI agents, and a CDP — per-message billing on one account.
Orbit vs 360dialog, in one answer
Orbit is the AI-first alternative to 360dialog for a team whose program extends past the WhatsApp API pipe. Orbit ships the same developer-first WhatsApp channel — plus SMS/MMS for fallback, RCS, email, voice, video, a human+AI contact center, AI voice agents, and a native customer data platform — on one pay-as-you-go account with published per-message pricing instead of a per-number-month subscription. Where 360dialog is the right fit: if WhatsApp-only delivery is deliberately the whole program and a flat per-number subscription matches how the team wants to buy, an API-first BSP is a defensible shape.
of B2B technology search queries now surface an AI-generated answer — up from 36% a year earlier.
BrightEdge, 2026
360dialog is an API-first WhatsApp Business Solution Provider — programmatic access to the WhatsApp Business API sold per number per month on published subscription tiers, with Inbox/Sendout/Automation addons on the higher tiers and Meta's messaging charges on top.
| Feature | Orbit | 360dialog |
|---|---|---|
| Live chat & shared inbox | ||
| Website-chat widget | ||
| Shared inbox across WhatsApp, email, Facebook Messenger, Instagram & SMS | ||
| AI chatbot (resolves common inquiries) | ||
| GDPR-first EU data hosting | ||
| Beyond the inbox | ||
| Native customer data platform (identity resolution, golden records, audiences) | ||
| Human + AI contact center (ACD) | ||
| Programmable SMS & MMS API | ||
| RCS Business Messaging | ||
| OTT chat (Telegram, LINE, Viber) | ||
| Voice contact center with SIP trunking & IVR | ||
| Voice-biometric caller verification | ||
| Published voice-agent latency budget & methodology | 1 | |
| Commercial model | ||
| Published pricing on website | ||
| Self-serve signup (no sales call) | ||
| Human support included (no paywalled support tier) | ||
| Pay-as-you-go usage billing (no per-seat licence) | ||
| One unified bill across every channel | ||
| Owns its wholesale voice network | ||
- 1Per-stage latency budget & methodology published on Orbit's voice-agent latency page.
Comparison data as of Q3 2026. Competitor pricing and feature details sourced from public vendor documentation, G2, and Gartner Peer Insights. Subject to change at the vendor's discretion. Yes Partial No
Orbit vs 360dialog — frequently asked
- Is Orbit a good 360dialog alternative?
- Orbit is the AI-first alternative to 360dialog. 360dialog is the API-first WhatsApp BSP on published per-number subscription tiers with Inbox/Sendout/Automation addons; Orbit ships the developer-first WhatsApp channel beside SMS, RCS, email, voice, video, a contact center, AI agents, and a native CDP on one per-message bill. You get AI voice agents plus every other channel on one platform and one pay-as-you-go bill, with self-serve signup and no annual contract minimum.
- What does Orbit offer that 360dialog doesn't?
- 360dialog is the API-first WhatsApp BSP on published per-number subscription tiers with Inbox/Sendout/Automation addons; Orbit ships the developer-first WhatsApp channel beside SMS, RCS, email, voice, video, a contact center, AI agents, and a native CDP on one per-message bill. Orbit runs AI voice agents, SMS and MMS, WhatsApp, email, embeddable video, and a built-in contact center on a single platform with one unified bill, instead of separate products you integrate and reconcile yourself.
- How does Orbit's pricing compare to 360dialog?
- Orbit is pay-as-you-go with pricing published on the website, self-serve signup, and no annual contract minimum. Every channel is billed on one account, so you get a single invoice across voice, messaging, email, and video instead of a separate bill per product — and the rate you see is the whole cost: no per-product fees, no carrier or compliance surcharges, and no paid support tier stacked on top of usage.
- Can I run AI voice agents on Orbit instead of 360dialog?
- Yes. AI voice agents are a core part of Orbit, not an add-on layer, and they run alongside programmable voice, SMS, WhatsApp, email, and video on the same platform — so you are not stitching an AI-agent product onto 360dialog's API stack yourself.
Ready to build on the AI-first platform?
Start free and ship an AI voice agent today, or talk to our team about moving from 360dialog. No annual contract, one pay-as-you-go bill across every channel.
See transparent pay-as-you-go pricing · Read the full “Best WhatsApp API Providers 2026: Pricing & Cost Compared” guide · Read “Orbit vs Wati and 360dialog: WhatsApp BSPs vs an Omnichannel Platform in 2026”
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