Integration guide
HubSpot + Zendesk, connected through Orbit
CRM and support history on the same conversation.
How HubSpot and Zendesk work together on Orbit
Connect HubSpot and Zendesk to Orbit so a contact's deal and marketing history sits next to their support tickets — reps and support agents work from the same conversation with the full CRM-plus-helpdesk picture.
Setup steps
Connect HubSpot
In Settings → Integrations, connect HubSpot so contacts, deals, and companies sync into Orbit.
Connect Zendesk
Connect Zendesk so tickets and end-users sync with the same contacts.
Review the merged contact view
Open a contact in the Orbit inbox to see HubSpot deal context and Zendesk ticket history together.
Frequently asked
- Does this merge HubSpot and Zendesk records into one?
- No — each system stays the source of truth for its own data. Orbit syncs both into the same contact so agents see deal and ticket context together, without merging the underlying records.
- Do outbound messages log to both HubSpot and Zendesk?
- Outbound message events log back to HubSpot as engagement events; Zendesk escalation is driven by conversations that need ticket follow-up, so the two logging paths are independent.
Connect both in minutes
HubSpot and Zendesk are two of the integrations in the Orbit marketplace — voice, messaging, email, video, AI agents, and customer data on one platform. Start free, or talk to our team.