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Integration guide

Slack + Zendesk, connected through Orbit

Ticket escalations and instant Slack visibility.

How Slack and Zendesk work together on Orbit

Connect Zendesk and Slack to Orbit so conversations that need follow-up escalate into Zendesk tickets automatically, while your team gets a real-time Slack alert the moment a new conversation or SLA breach needs attention.

Slack integrationZendesk integration

Setup steps

  1. Connect Zendesk

    In Settings → Integrations, connect Zendesk so tickets and end-users sync with Orbit conversations.

  2. Connect Slack

    Connect Slack and authorize the workspace so Orbit can post alerts to a channel.

  3. Pick your Slack alert channel

    Choose the channel that gets alerted for new conversations and SLA breaches, so the team knows the moment a ticket-worthy conversation lands.

Frequently asked

Does a new Zendesk ticket post to Slack automatically?
Not directly — Zendesk escalation creates the ticket, and Slack receives Orbit's own conversation alerts. Both fire from the same underlying conversation, so the team sees both in step.
Can agents reply to the customer from Slack?
Yes — Slack's bi-directional thread replies work whether or not the conversation has escalated to a Zendesk ticket.

Connect both in minutes

Slack and Zendesk are two of the integrations in the Orbit marketplace — voice, messaging, email, video, AI agents, and customer data on one platform. Start free, or talk to our team.

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