Communications solutions for businesses, on one platform
What is a business communications solution?
A business communications solution unifies every way a company reaches customers — voice calls, business text messaging, WhatsApp, RCS, email, and video — into one account, so a conversation can move between channels without a customer repeating themselves or a team stitching together separate vendors. Orbit by Devotel is a business communications solution built this way: every channel sits behind one API and one dashboard, on a single pay-as-you-go bill, with native AI voice agents and a built-in contact center rather than bolted-on add-ons. A business can start on a single channel, such as business text messaging, and add voice, WhatsApp, or email later without a new contract or a second integration.
Every Orbit plan carries one published uptime SLA across the whole platform — 99.0% on Pay-as-you-Go up to 99.99%+ on Enterprise, with service credits if it's missed (SLA terms last updated March 9, 2026) — covering voice, business text messaging, WhatsApp, RCS, email, and video under a single commitment, not a separate guarantee negotiated per product. See the full SLA terms.
What Orbit's business communications solution includes
| Capability | What you get |
|---|---|
| Every channel on one account | Voice, business text messaging (SMS/MMS), WhatsApp, RCS, email, and video are all reachable from a single Orbit account and API, instead of a separate contract and integration per channel. |
| Business text messaging (SMS & MMS) | Send and receive text messages with delivery receipts, two-way replies, A2P 10DLC registration, and automatic STOP opt-outs — the same messaging engine behind the dedicated SMS API. |
| Programmable voice + AI voice agents | Place and receive calls, build IVR flows, and hand a call off to a native AI voice agent mid-call, carried on Devotel's own carrier-of-record wholesale softswitch. |
| WhatsApp, RCS & social channels | Reach customers on WhatsApp Business, RCS, Apple Messages for Business, Instagram, Messenger, Telegram, LINE, and Viber through the same account. |
| Built-in contact center | Skills-based routing, an omnichannel agent inbox, and supervisor wallboards across voice and digital queues, with no separate CCaaS product to buy and administer. |
| One admin console, one bill | Manage every channel from one dashboard and pay one invoice, metered per message, minute, and API call across the whole account. |
| Shared contacts & unified inbox | Every channel writes to the same contact record and shared inbox, so a conversation that starts on one channel continues on any other without losing history. |
| Self-serve signup, no contract minimum | Start free and pay as you go — no seat licence, no annual minimum, and no sales call required to send a first message or place a first call. |
Built for how businesses actually communicate
Consolidate a fragmented stack
Replace separate business text messaging, voice, WhatsApp, and email vendors with one account, one integration, and one bill.
Run notifications and alerts across channels
Send appointment reminders, order updates, and one-time passcodes over business text messaging, WhatsApp, or email from a single API.
Staff a contact center without a second platform
Route inbound calls and digital conversations to the same agents and queues your messaging already runs through, instead of licensing a standalone CCaaS suite.
Let an AI agent take the first touch
Put a native AI voice or chat agent on the first response, then hand off to a human queue on the same account when the conversation needs a person.
Orbit vs RingCentral vs Twilio vs 8x8 for business communications
| Feature | Orbit | RingCentral | Twilio | 8x8 |
|---|---|---|---|---|
| Unified platform, one bill | ||||
| Voice, SMS/WhatsApp/RCS messaging, email & video bundled as one product | ||||
| Single admin console & user identity across every channel | ||||
| One invoice across every channel (no separate per-product billing) | ||||
| Usage-based pricing (no required per-seat license) | ||||
| AI agents & contact center | ||||
| Native AI voice + chat agents included in the core platform | ||||
| Built-in contact center (ACD, queues, skills-based routing) | ||||
| WhatsApp, SMS & RCS on the same account as voice | ||||
| Published pay-as-you-go pricing, self-serve signup | ||||
Comparison data as of Q3 2026. Competitor feature details sourced from public vendor documentation, G2, and Gartner Peer Insights. Subject to change at the vendor's discretion. Yes Partial No
Business communications solutions — frequently asked
- What is a business communications solution?
- A business communications solution unifies voice calls and messaging channels — such as business text messaging, WhatsApp, and RCS — plus increasingly AI agents, onto one account, so conversations can move between channels without a customer repeating themselves or a team managing several separate systems.
- Does Orbit's business communications solution include business text messaging?
- Yes. Business text messaging (SMS and MMS) is one of the channels on the same account as voice, WhatsApp, RCS, email, and video — sending and receiving from one API with delivery receipts, two-way replies, and A2P 10DLC registration, the same engine the dedicated SMS API ships.
- How is this different from a seat-licensed phone system like RingCentral?
- RingCentral licenses phone seats and prices its AI receptionist and contact center as separately quoted add-ons. Orbit bundles native AI voice agents with every messaging channel and a contact center on one self-serve, pay-as-you-go bill, with no required per-seat licence.
- Can I start with just one channel?
- Yes. You can start with a single channel — business text messaging, voice, WhatsApp, or email — and add the others later without a new contract or a second integration, because they all run on the same account.
- How much does a business communications solution cost on Orbit?
- Orbit is pay-as-you-go with no monthly platform fee: you pre-pay credits and are metered per message, minute, and API call across every channel on one invoice. Current per-unit rates for each channel are published on the pricing page.
- Does it include AI agents and a contact center?
- Yes. Native AI voice and chat agents and a built-in contact center — skills-based routing, an omnichannel agent inbox, and supervisor wallboards — are part of the core platform, not a separately licensed add-on.
Explore more
- SMS API for business text messaging
- WhatsApp Business API
- Contact center software
- Programmable voice API
- CPaaS overview
- Best Omnichannel Communications Platforms 2026
- Best Twilio Alternatives 2026
- How to choose an omnichannel communications platform
- Global messaging API & omnichannel reach guide
- Pay-as-you-go pricing
Run every business communication on one platform
Voice, business text messaging, WhatsApp, RCS, email, video, AI agents, and a contact center — on one platform and one pay-as-you-go bill. Start free, or talk to our team about your rollout.