Best Co-Browse & Interaction Tools for Customer Support 2026

Feature comparison

This is a guide published by Orbit by Devotel. Provider details are sourced from public vendor documentation, G2, and Gartner Peer Insights, current as of Q3 2026 and subject to change at the vendor's discretion. Yes Partial No

Frequently asked

What is co-browse, and when does it beat screen-share?

Co-browse mirrors the customer's browser session inside the page they started support from, instead of publishing a video of the whole screen. Because the packet is DOM rather than pixels, the capture client can mask field values in the visitor's browser before anything is transmitted, other tabs and windows are never sent, and the session survives a weak uplink that would make a pixel stream unusable. Screen-share still wins when the agent needs to see outside the browser tab; for support that lives in the web portal, co-browse is the better match and its privacy story lands better with the customer's security reviewer.

Is Orbit's co-browse shipping or a roadmap item?

Shipping. Orbit's co-browse is a native channel of its all-in-one platform, launched from the built-in chat widget, with masking applied before anything leaves the browser. The session record lands on the conversation timeline alongside session replay and the rest of the customer's contact history, next to AI voice agents and the other channels on the same account.

How should I evaluate a co-browse provider for support?

Ask whether the co-browse session starts from the chat widget the customer already opened or needs a separate tool; whether masking happens before anything leaves the browser; whether the session lands on the customer's contact timeline with replay; and whether AI agents and other channels share the same inbox. Then compare the published pricing pages rather than a blended average — the difference between native-channel co-browse and an add-on remote-support product shows up there.

Do I need a separate remote-support product like LogMeIn Rescue if I already have Orbit?

Usually no. Choose a remote-support product when you need full desktop access — the agent remote-controls the whole machine, not the browser session. Support that lives in the web portal runs through Orbit's co-browse natively; a separate remote-support tool only covers cases outside the browser.

Why does masking-before-transmission matter?

Because co-browse that masks after the fact means the raw packet already carried the sensitive value. Orbit's co-browse masks in the visitor's browser before anything is published, so the redaction cannot be skipped downstream, and the security reviewer can sign off on a session that never carries the values it must protect.