The AI-first alternative to Gladly

Orbit vs Gladly — frequently asked

Is Orbit a good Gladly alternative?

Orbit is the AI-first alternative to Gladly. Gladly organizes support around a lifelong conversation timeline but charges per seat plus AI add-ons, sold through a sales process, with no native programmable channels or live customer profile — Orbit ships every channel, AI voice agents, and a built-in live profile on one usage bill. You get AI voice agents plus every other channel on one platform and one pay-as-you-go bill, with self-serve signup and no annual contract minimum.

What does Orbit offer that Gladly doesn't?

Gladly organizes support around a lifelong conversation timeline but charges per seat plus AI add-ons, sold through a sales process, with no native programmable channels or live customer profile — Orbit ships every channel, AI voice agents, and a built-in live profile on one usage bill. Orbit runs AI voice agents, SMS and MMS, WhatsApp, email, embeddable video, and a built-in contact center on a single platform with one unified bill, instead of separate products you integrate and reconcile yourself.

How does Orbit's pricing compare to Gladly?

Orbit is pay-as-you-go with pricing published on the website, self-serve signup, and no annual contract minimum. Every channel is billed on one account, so you get a single invoice across voice, messaging, email, and video instead of a separate bill per product — and the rate you see is the whole cost: no per-product fees, no carrier or compliance surcharges, and no paid support tier stacked on top of usage.

Can I run AI voice agents on Orbit instead of Gladly?

Yes. AI voice agents are a core part of Orbit, not an add-on layer, and they run alongside programmable voice, SMS, WhatsApp, email, and video on the same platform — so you are not stitching an AI-agent product onto Gladly's API stack yourself.