Features
One platform, every pillar
Orbit by Devotel is the full communications stack behind one API and one pay-as-you-go bill — ten pillars, each a standalone product a company once had to buy and integrate separately. Pick a pillar below for its full deep-dive.
The ten pillars
- CPaaSCPaaS — Communications Platform as a ServiceCPaaS (Communications Platform as a Service) is the API and platform layer that lets developers add voice, SMS and MMS, WhatsApp, RCS, email, and video to their own apps without running carrier infrastructure. Orbit's CPaaS puts every channel behind one API and one pay-as-you-go bill, with AI voice agents built into the platform rather than bolted on as a separate product.Read the deep-dive
- CCaaSCCaaS — Contact Center as a ServiceCCaaS (Contact Center as a Service) is cloud software that lets support and sales teams handle customer conversations across channels, route them to the right agents, and measure the outcomes — without on-premise hardware. Orbit's contact center gives agents one screen for chat, email, and messaging, routes each conversation by skill through digital queues, and lets supervisors watch the floor live and step into a conversation when an agent needs help.Read the deep-dive
- UCaaSUCaaS — Unified Communications as a ServiceUCaaS (Unified Communications as a Service) is a cloud-delivered business phone system that unifies calling, voicemail, call routing, and internal team messaging without an on-site PBX. Orbit runs your whole inbound voice operation — a visual IVR builder, SIP trunking with bring-your-own-carrier, ACD call queues, and voicemail with branded greetings — the same softphone even places and takes calls inside WhatsApp, and your team messages each other in threaded channels with live presence in the same workspace.Read the deep-dive
- AI agentsAIaaS — AI Agents as a ServiceAIaaS (AI Agents as a Service) delivers production AI agents — most visibly real-time voice agents — as a managed capability inside your communication platform, instead of a model you host and wire up yourself. Orbit runs voice agents on a real-time streaming path that target about a second per turn, score their own call quality as they talk, summarize every conversation the moment it ends, and hand a caller to a specialist without dropping the line.Read the deep-dive
- Numbers & connectivityNaaS — Numbers & Network as a ServiceNaaS (Numbers & Network as a Service) provides the numbering and cellular connectivity your communications run on — phone numbers plus eSIM and IoT data plans — as an on-demand, self-serve product. On Orbit you browse and provision eSIM and IoT data plans, push activation over the air with no card to swap by hand, and track usage across a whole fleet, from the same platform that runs your voice and messaging. Every cellular data plan carries data only — never voice or text on the bearer.Read the deep-dive
- White-label & resellerCSPaaS — Communications Service Provider as a ServiceCSPaaS (Communications Service Provider as a Service) lets you operate a full communications platform under your own brand without building carrier infrastructure — you become the provider your customers see. On Orbit you create an isolated sub-account for each customer, rebrand the dashboard on your own domain, set reseller margins and spend caps, and allocate prepaid credit from your parent balance.Read the deep-dive
- Real-time communicationsRTC-PaaS — Real-Time Communications Platform as a ServiceRTC-PaaS (Real-Time Communications Platform as a Service) provides the building blocks for live, in-browser video and interaction — rooms, broadcast, recording, and screen guidance — as an embeddable platform. Orbit runs these real-time channels on the same platform as your voice, messaging, and AI agents, so there is no separate video vendor to bolt on.Read the deep-dive
- Customer experienceCXaaS — Customer Experience as a ServiceCXaaS (Customer Experience as a Service) is the layer that measures how customers feel, scores how agents handle conversations, staffs the team accordingly, and rewards customers for coming back — delivered as software rather than assembled from separate survey, quality, workforce, and loyalty tools. Orbit closes the loop after every conversation: it surveys the customer, scores the agent, schedules the right people for tomorrow, and issues the loyalty card or coupon that brings the customer back, all on one platform.Read the deep-dive
- Customer data platformCDPaaS — Customer Data Platform as a ServiceCDPaaS (Customer Data Platform as a Service) unifies every customer interaction into one profile, computes the traits and segments your team cares about, and syncs them to the tools you already run — as a managed platform, not a separate CDP to buy and integrate. Orbit resolves every call, message, and event into a single golden record, so the same platform that talks to your customers also remembers them.Read the deep-dive
- Omnichannel messagingMessaging — Omnichannel MessagingOmnichannel messaging reaches customers on the channels they actually use — SMS and MMS, WhatsApp, RCS, Apple Messages for Business, Instagram, Messenger, Telegram, LINE, Viber, KakaoTalk, Zalo, WeChat, USSD, email, fax, and push — from one platform and one API. On Orbit the conversation stays intact as it moves between channels, so a customer never has to start over when the channel changes.Read the deep-dive
One platform for every channel
These ten pillars run on one account — voice, messaging, email, video, AI agents, and customer data on one platform and one pay-as-you-go bill. Start free, or talk to our team.