Utilities messaging on Orbit
Usage alerts, outage notifications, and billing reminders all carry a regulatory delivery burden. When outage traffic is one vendor and billing reminders are another, the service commissions get two inconsistent audit trails, and a customer's opt-out on a conservation-tips blast does not cover the payment reminder vendor.
The tenant-owned compliance posture
Compliance posture on Orbit is tenant-owned: your workspace attests the consent basis per flow, sets the quiet hours, keeps the shared suppression list, and holds the sender registrations. The platform enforces those settings at send time — the controls below are decisions your team owns, not platform mandates switched on for every tenant.
- Consent by notice class — Outage notifications classify as urgent-service in your workspace, while conservation tips and upsell outreach are marketing; the workspace labels each flow, and the platform gates accordingly.
- Quiet hours for reminders — Billing reminders and usage reports respect local-time windows; outage alerts bypass the window when your policy marks them urgent.
- Customer opt-out — One suppression list covers marketing, reminders, and alerts so a customer STOP stops the marketing streams across all vendors on your platform.
- Sender registrations — Utility brand and campaign registration stay tenant-owned, with per-flow throughput on your own 10DLC campaigns.
These controls are tenant-owned: your workspace decides the consent basis, the hours, and the list hygiene; the platform enforces your settings at send time.
The channel matrix
Every flow above runs on the same account across the five channels — the fallback chain is a setting you configure once, not a per-channel vendor contract.
- SMS — Outage and payment reminders — the floor channel for account holders.
- WhatsApp — Two-way outage reporting and payment-assistance intake threads.
- RCS — Rich bill-preview and usage-summary cards, degrading to SMS.
- Voice — Outage-line callbacks and IVR meter-reading self-serve.
- Email — Long-form monthly statements, regulatory notices, and conservation program kits.
The buyer-explainer for Utilities
The full narrative — what you are actually buying, in what order to evaluate it, and how the channel fallback chain degrades — is the paired buyer-explainer post: Utilities messaging, the buyer's explainer.
Evaluating Orbit for utilities?
If your procurement review needs a security questionnaire response, volume pricing, or an enterprise terms discussion for utilities traffic, talk to us.