The AI-first alternative to SendGrid

Orbit vs SendGrid — frequently asked

Is Orbit a good SendGrid alternative?

Yes — Orbit is a full platform alternative for teams replacing a dedicated email vendor. Orbit sends transactional email over an API with SPF/DKIM/DMARC domain authentication, a deliverability health view, DMARC aggregate-report ingest, and inbound parse, and the same account also runs AI voice agents, SMS and MMS, WhatsApp, RCS, video, and a built-in contact center on one pay-as-you-go bill — so you sign one contract instead of an email vendor plus separate messaging and voice vendors. Orbit's signup is self-serve with published pay-as-you-go pricing and no annual contract minimum.

What does Orbit offer that SendGrid doesn't?

SendGrid is a dedicated email platform — transactional sending, templates, and deliverability tooling, and that is the whole product. Orbit runs the same transactional email over the same API shape on the same account as every other channel, so a customer's email, messaging, voice, and contact-center conversations share one workspace and one unified commerce and customer data platform behind transactional and marketing flows — no separate ESP plus CDP integration to maintain.

How does Orbit's pricing compare to SendGrid's?

Orbit is pay-as-you-go with published per-email pricing and bundled credit across every channel, so transactional email lands on the same account balance as SMS, voice, and the rest of the stack instead of multiplying the team's per-product bills — and the rate you see is the whole cost: no per-product fees, no carrier or compliance surcharges, and no paid support tier stacked on top of usage. SendGrid is sold as a dedicated email plan priced for email alone, so a team that also sends SMS or makes calls keeps a second and third vendor. Where Orbit is not the right fit: if your only need is a deep email-only feature set with a standalone IP-warmup plan, a dedicated email vendor is the right shape.

Can I migrate my SendGrid sending to Orbit?

Yes. Migrating is switching where your app makes its one send call: register your sending domain on Orbit, repoint the per-destination API key on your send call, keep the same template payload shape, and shut off the old account once delivery is green. Because Orbit's email send API takes the same kind of JSON body a SendGrid integration posts today, transactional templates migrate as-is; inbound replies move over by repointing your reply-to handling onto Orbit's inbound parse webhook, and your contact history re-links against Orbit's unified contact record.