AIaaS — AI voice agents that answer, reason, and resolve in real time
What is AI Agents as a Service?
AIaaS (AI Agents as a Service) delivers production AI agents — most visibly real-time voice agents — as a managed capability inside your communication platform, instead of a model you host and wire up yourself. Orbit runs voice agents on a real-time streaming path that target about a second per turn, score their own call quality as they talk, summarize every conversation the moment it ends, and hand a caller to a specialist without dropping the line.
What AIaaS on Orbit includes
| Capability | What you get |
|---|---|
| Real-time voice agents | Agents talk on a low-latency streaming path — natural enough to interrupt and be interrupted — and pause to reason on the hard questions mid-call without ending the call or breaking the audio. |
| Voice AI Quality Index | Every call is scored 0–100 in real time on response latency, interruption rate, and caller sentiment, and calls below your threshold auto-flag for review. |
| Automatic post-call synthesis | The moment a call ends, Orbit writes a summary, action items, an overall sentiment read, and the topics that came up to the call record and pushes them to your webhooks. |
| Squad handoff with cross-call memory | An agent can transfer a caller to a specialist mid-call with a context note before the specialist speaks, and agents recall a contact's prior call summaries so returning callers do not repeat themselves. |
Common use cases
Answer every inbound call
Let a voice agent pick up on the first ring, handle routine questions end to end, and escalate to a human only when it needs to.
Qualify and route
Have an agent gather intent, verify the caller, and warm-transfer to the right team with a summary already attached.
Close the loop automatically
Turn every call into a summary, action items, and CRM updates without an agent typing wrap-up notes.
AIaaS — frequently asked
- What is AIaaS?
- AIaaS stands for AI Agents as a Service — AI agents delivered as a managed capability inside a platform, so you deploy production agents (like real-time voice agents) without hosting the models or building the streaming, telephony, and orchestration layers yourself.
- How fast are Orbit's AI voice agents?
- The agents run on a real-time streaming path that targets roughly a second per turn on the default reasoning pipe, with a lower-latency speech-to-speech path available. Orbit publishes the per-stage latency budget on its latency benchmark page; measured production percentiles publish there as post-migration telemetry lands.
- Can an AI agent hand off to a human?
- Yes. An AI agent can transfer a caller to a human specialist mid-call and pass a context note before the specialist speaks, so the caller does not have to repeat themselves.
- How do I know the AI is doing a good job?
- Every call is scored 0–100 in real time on latency, interruption rate, and caller sentiment through the Voice AI Quality Index, and calls that fall below your threshold auto-flag for review.
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One platform for every channel
AIaaS is one pillar of Orbit by Devotel — voice, messaging, email, video, AI agents, and customer data on one platform and one pay-as-you-go bill. Start free, or talk to our team.