Online
One API for every channel
Manage voice, SMS, and video from a single control plane, instead of juggling a separate console for each vendor.
NEWBranded Calling now covers campaign and callback calls
The complete communications platform — every channel, human and AI, one API.
Run voice, messaging, and AI agents on infrastructure we operate as the carrier — one API, one pay-as-you-go bill, no telecom contracts.
See the whole platform
Messaging, voice, analytics, developer tools, and more all run in one dashboard — no separate logins, no context switching. Select a tab to see each surface up close.
Every channel — SMS, WhatsApp, voice, and email — lands in one shared inbox.
One runtime, every channel
A conversation moves from SMS to WhatsApp to a voice call without losing identity or context. Messaging, voice, and the contact center run on one platform — not three you stitch together.
We run the network underneath
Calls and messages terminate on infrastructure Devotel operates as the carrier of record, behind 500+ global aggregators. No reseller in the middle — so you get the deliverability, routing control, and margins that come from owning the stack.
AI agents and humans, one workspace
Route, queue, supervise, and QA AI agents and human reps with the same tools. Hand a live call from a bot to a person mid-conversation, with the full history intact.
Ship in days, not quarters
Voice, video, and messaging APIs with SDKs, webhooks, and visual builders. Add a channel without provisioning telecom infrastructure or negotiating carrier contracts. Usage-based pricing — pay for what you send, no per-seat fees.
Built to meet the standards your security team asks about.
Data residency in the region you operate — EU, US, Middle East, and more on request.
14 channels, native
Every channel your customers use — already here
Reach people where they are, and keep the conversation intact as it moves between channels. Every major messaging and voice channel, in one place
- SMS & MMS
- Voice
- Video
- RCS
- Apple Business
- LINE
- Viber
- Telegram
- Messenger
- Fax
- Push
Real-time communications
Video rooms, live broadcast, and co-browse
Real-time channels run on the same platform as your voice, messaging, and AI agents — there is no separate video vendor to bolt on.
Video rooms & meetings
Host group video rooms in the browser with full moderator controls — mute, spotlight, assign roles, lock the room, and remove or ban a participant. Share a join link; there is nothing to install.
Live broadcast & webinars
Stream a room to a large audience with live captions and real-time interpretation. Watch viewership and engagement build minute by minute, per participant and per chapter.
Recording & session QA
Record any session, pause and resume mid-call, and exclude specific people for privacy. Share recordings with links you can revoke, and get an automatic summary and quality score for every call.
Co-browse
See a customer's screen in real time and guide them to the next step right inside your app — no plugin or download for them to accept first.
Session replay
Watch a privacy-masked replay of a customer's web session to see exactly what they hit. Sensitive inputs are hidden in the browser before anything is stored, and you play it back in the inbox to debug an issue after the fact.
Kaitlyn Rodriguez
Welcome to SwiftShop support. How can I help you today?
Hi Jane. I have a problem with an order I just received.
On #88203, I ordered the "Apex Hiking Shirt" in olive green!
One API, every channel
Add SMS, WhatsApp, voice, RCS, or email without a new integration each time — the same API spans them all.
Docs that ship you on day one
Clear, versioned documentation and typed SDKs, so your team ships on day one.
Custom call flows
Reroute around a carrier outage before customers notice, across every region and carrier you use.
Journey view
See exactly where a customer dropped off across channels, so you can close the gap.
Delivery insights
Catch a deliverability dip before it costs revenue, with latency and usage tracked over time.
Real-time webhooks
React to failed sends in real time, with no polling to build or maintain.
14 channels, native
Every channel customers actually use.
Native runtime build, not a thin API wrapper over aggregators.
Channel-specific features ship by default
WhatsApp
LINE
Viber
Telegram
Instagram
RCS
Apple Business
Fax
Video
Shop24 Live Support
OnlineHi! I’d like to check my order status
10:21 AM
Sure, Jane. Your order #12345 is out for delivery and arrives today.
10:21 AM
Your order has been delivered! Click link below for details
yourlink.com/order/#1234
2:46 PM
Message...
Live transcripts, as the call happens
One stack per layer
Speech to text
Text to Speech
Model
SIP Bridge
Recording
Watchdog
SFU
Turn detection
| Production-layer requirement | Assemble | Orbit |
|---|---|---|
| Number procurement & porting | Not supported | Supported |
| TCPA-compliant recording with consent gating | Not supported | Supported |
| Predictive dialer with DNC scrubbing | Not supported | Supported |
| CRM write-back (HubSpot, Salesforce) | Not supported | Supported |
| Native QM loop (humans + LLMs, one rubric) | Not supported | Supported |
| Supervisor desktop (mute, hold, barge, whisper) | Not supported | Supported |
| Mid-call AI-to-human handoff with full context | Not supported | Supported |
| Per-chunk barge-in watchdog, DTMF allowlist | Not supported | Supported |
Every channel your customer uses. One platform that remembers them.
Orbit connects voice, messaging, email, WhatsApp and every other channel your customers use into a single runtime. When your customer switches channels, the context stays. No resets. No blind spots.
- Every channel, one architecture
- One memory across every channel
Your customer already switched channels. Did your platform keep up?
Whether it's a WhatsApp message, a phone call, or an email — Orbit follows the conversation, not the channel. Every interaction connected. Every customer remembered.
- Every channel, zero dropped context
- One customer profile across every touchpoint
Customer Data Platform
A customer data platform, built into your communications
Orbit resolves every call, message, and event into one customer profile, computes the traits and segments your team cares about, and syncs them to the tools you already run — no separate CDP to buy or bolt on.
Identity resolution & golden records
Deterministic and probabilistic matching stitch scattered emails, phone numbers, and device IDs into one identity, then apply survivorship rules to pick the winning value for every field, so each customer has a single golden record.
Computed traits & segments
Build traits with a no-code rule builder or SQL, then group customers into segments that recompute as new events land. Lifetime value, last-seen channel, churn risk — track whatever your team decides matters.
Audience activation
Send segments to Meta, TikTok, and your ad and messaging channels. Consent is checked on every profile before it leaves, so opted-out customers are never activated.
Reverse-ETL to your CRM & warehouse
Sync enriched profiles and traits into HubSpot, Salesforce, Snowflake, and BigQuery on a schedule — or pull warehouse rows back in as events. Your CDP and your systems of record stay in step.
Conversational commerce
From first message to paid, without leaving the thread
Turn a conversation into a sale in the chat it started in. Orbit carries the shopper from a product catalog to a shared cart to a paid checkout across WhatsApp, RCS, and the channels with no native wallet.
Pay-by-link payment requests
Mint a hosted checkout link and collect on the channels with no native wallet — SMS, email, Telegram, Viber, or a voice IVR. When the payment is captured, it reconciles back to the request automatically.
Unified cart & checkout
One cart spans every channel: items added on WhatsApp Pay carry into an RCS carousel, and a checkout begun on one channel can be finished — and paid — on another. Totals re-derive server-side, and quiet carts are flagged for abandoned-cart recovery.
WhatsApp commerce catalogs
Send shoppable messages straight from a linked Meta catalog — single products, multi-product lists, or your full catalog inline. Customers browse and add to cart without leaving the chat.
RCS catalog carousels
Bind the same Meta catalog to RCS Business Messaging and send a rich-card product carousel — an Add-to-cart chip per card and a Checkout action that closes the funnel in-thread.
Voice AI agents
AI voice agents that answer, reason, and resolve in real time
Orbit runs production voice agents that target under 300 milliseconds per turn on the speech-to-speech path (about a second when a turn needs Claude's deeper reasoning), score their own call quality as they talk, and summarise every conversation the moment it ends — then hand the caller to a specialist without dropping the line.
Real-time voice agents
On the OpenAI Realtime speech-to-speech path, agents target under 300 milliseconds per turn — natural enough to interrupt and be interrupted — and for the hard questions an agent pauses to reason with Claude mid-call without ending the call or breaking the audio stream. That reasoning pause targets roughly a second — see the latency benchmark for the full per-stage breakdown.
Voice AI Quality Index
Every call is scored 0–100 in real time on response latency, interruption rate, and caller sentiment. Calls that fall below your threshold auto-flag for review, so a quality problem surfaces on the call — not in a churn report.
Automatic post-call synthesis
The moment a call ends, Orbit writes a summary, action items, an overall sentiment read, and the topics that came up — stored on the call record and pushed to your webhooks so follow-ups and CRM updates happen on their own.
Squad handoff with cross-call memory
A frontline agent can transfer a caller to a billing, support, or retention specialist mid-call, passing a context note before the specialist speaks. Agents also recall a contact's prior call summaries, so a returning caller never has to repeat themselves.
Verify & identity
Verify users and check identity on the same platform
Send one-time passcodes and passwordless prompts, then confirm a number is real and its owner has not changed — before you trust a signup, login, or payout. There is no separate verification vendor to integrate.
One-time passcodes & passwordless
Deliver OTPs over SMS, voice, WhatsApp, email, and RCS, or skip the password with authenticator (TOTP) codes, push approvals, passkeys, magic links, and backup codes. Delivery, retries, and per-recipient rate limits are handled for you.
Number lookup
Check whether a number is valid, reachable, and roaming, and read its carrier, line type, and porting history before you send — so you stop paying to message dead or mistyped numbers.
SIM-swap & silent authentication
Verify a phone with no SMS at all using operator silent authentication, and flag a recent SIM swap before you trust a login or high-value action. Subscribe to continuous SIM-swap monitoring for the accounts that matter most.
Identity & KYC signals
Match a name, address, or date of birth against carrier records, confirm a device is reachable, and score account-takeover risk from network signals — all through one identity API.
Journeys & automation
Build customer journeys on a visual canvas that runs itself
Drop nodes onto a canvas, connect them, and Orbit runs the whole flow — sending across email, SMS, WhatsApp, and voice, waiting, branching on what a contact does, and handing off to an AI agent or a person where the journey calls for it. Start from a ready-made template or a blank canvas.
Drag-and-drop journey canvas
Assemble a flow from ten node types — trigger, send, wait, condition branch, A/B split, AI agent, update contact, webhook, human handoff, and end — then activate it and every enrolled contact walks the graph on its own. Ready-made templates for welcome series, cart recovery, win-back, and NPS get you started in seconds.
Blast, drip, or journey
Pick the shape that fits the send: a one-off blast, a timed multi-step drip where each step carries its own delay, channel, and template, or a branching visual journey. Target everyone, a list, or a saved segment — and reopen any saved journey on the canvas to edit it.
AI flow nodes
Classify, Response, and Sentiment nodes route and reply with a live model instead of a fixed template — branch a contact by intent, answer in natural language from a prompt, or split positive, neutral, and negative sentiment down separate paths.
Per-node analytics
Every node reports a delivery funnel — recipients reached, delivered, failed, and the delivery rate at each step — so you can see exactly where contacts drop off and which branch of a condition or A/B split performs best.
Cloud phone system & IVR
A business phone system with the IVR, trunking, and queues built in
Run your whole inbound voice operation on Orbit — greet callers with a visual IVR, bring your own carrier over SIP, distribute calls to the right team, and capture a voicemail when no one can pick up. The same softphone even places and takes calls inside WhatsApp, with no separate PBX vendor to manage.
Visual IVR builder
Build call menus on a drag-and-drop canvas, then route callers by the key they press or the intent they speak — straight to the queue or agent you pick by name, no dial-plan code to write.
SIP trunk BYOC
Bring your own carrier over SIP. Register your PBX or authenticate by IP, and watch every registration handshake and call attempt on the trunk's live monitoring panel while you troubleshoot.
ACD call queues
Queue inbound calls and distribute them by skill, priority, and business hours. A caller waiting on hold can keep their place and take a callback when their turn comes, instead of staying on the line.
Voicemail, greetings & warm transfer
Record branded greetings per box and capture voicemail with a transcript and summary sent to your team. When an agent needs help, warm-transfer the caller to a colleague — with music on hold, not dead air, while they connect.
WhatsApp Business Calling
Place and receive voice calls right inside a WhatsApp conversation, on the same softphone your team already uses for PSTN lines. Every contact carries its own calling permission, each minute is metered per destination, and every call is written to the WhatsApp call log.
Customer experience
Measure, coach, and staff your support team in one place
Close the loop after every conversation: survey the customer, score how the agent handled it, and schedule the right people for tomorrow. It is one platform, not a separate CX suite bolted onto your contact center.
CSAT, NPS & CES surveys
Send a survey the moment a call or chat ends, ask the CSAT, NPS, or CES question in each customer's language, and cap how often anyone is asked. Voice-of-Customer analytics group the open-text answers into themes with sentiment, so you see what moves the score — not just the number.
Quality scorecards & calibration
Score interactions against your own evaluation form, let AI auto-score the backlog, and calibrate reviewers against each other so everyone grades to the same bar. Turn the results into points, badges, and a leaderboard to keep the floor engaged.
Workforce management
Forecast volume, build schedules, and track real-time adherence with alerts when an agent drifts off plan. A non-punitive wellness signal flags rising burnout risk early, so a supervisor can offer a break before an agent hits the panic button.
Session replay
Replay a customer's on-page session next to the conversation to see exactly where they got stuck, with sensitive fields masked at capture. Purge any recording on request to stay on the right side of privacy rules.
Contact center
Run your contact center in one agent workspace
Orbit gives every agent one screen for every channel — chat, email, and messaging — routes each conversation to the right skills, and closes it with a clear outcome. Supervisors watch the floor live and step in the moment an agent needs backup.
Unified omnichannel inbox
Handle chat, email, WhatsApp, and social in one conversation timeline, with your internal team channels and direct messages right beside it. An agent can ask a colleague for help and warm-transfer a conversation without ever leaving the inbox.
Skills-based routing & queues
Route each inbound conversation to the right-skilled agent through digital queues with SLA targets and overflow rules. Voice calls and digital conversations share one priority queue, so a single agent picks up both from the same decision.
Dispositions & macros
Close every conversation with a consistent outcome label — auto-suggested and always overridable — so your reporting stays clean. Fire a saved macro to reply, tag, and update a conversation in a single click.
Live wallboards & coaching
Watch active agents, open-conversation load, queue depth, and SLA-at-risk counts on a real-time wallboard, and step into a live conversation when an agent needs help. Coach from a queue of low-scoring interactions with per-agent scorecards.
Network connectivity
Connect your devices with eSIM and IoT data plans
Orbit's Number-as-a-Service reaches past phone numbers into cellular data. Browse eSIM and IoT data plans, provision SIMs over the air without a card to swap by hand, and track usage across a whole fleet — from the same platform that runs your voice and messaging. Every plan carries data only, never voice or text.
eSIM & IoT data plans
Browse a catalog of eSIM and IoT (M2M) data plans and filter it by SIM form factor or by the country a device runs in. Each plan spells out its metering — pay-as-you-go usage or pooled data — so you can match a plan to a deployment.
Provision without swapping a SIM
Order a SIM against a plan and push an eSIM profile over the air with a GSMA activation code — no physical card to post or swap. Activate, suspend, resume, or terminate any SIM through its full lifecycle from one place.
Fleet usage & data quotas
Track data sessions on every SIM, set a per-SIM data limit, and read a fleet-wide rollup so a deployment of sensors, trackers, or terminals stays inside budget as it scales.
Coverage & cost, up front
Check whether a plan covers a country before you commit a device to it, and estimate the cost of a given amount of data — per-megabyte rate plus any monthly platform fee — so you can size a deployment without surprises.
Quality-on-Demand & network slicing
Request an on-demand low-latency or high-throughput data session for a single device, or book a network slice that reserves guaranteed downlink and uplink capacity for a whole device fleet across a time window and service area — for a live broadcast, a factory rollout, or a pop-up event. Both carry data only, never voice or text.
Why teams switch to Orbit
Built so you're never blindsided
Three questions come up in every migration conversation: can I see what happened to my message, will my account survive a false-positive flag, and will the bill surprise me. Orbit answers all three by design.
Delivery status and spend, side by side, for every conversation.
See every message's journey
Every message carries a real delivery trail — queued, sent, delivered, or failed with the carrier's own reason code — in the same dashboard that tracks your spend. A message never just vanishes with no error; you get the reason so your team can fix a route instead of guessing why it never landed.
No overnight account kills
Devotel is the carrier of record on every number we host, so your standing isn't decided by a reseller's risk score. A flagged account gets a warning and a compliance review before any suspension — immediate action stays reserved for severe abuse like fraud or spam, never an ordinary false positive.
Real-time spend, no bill shock
Watch your balance and per-channel spend update as messages and calls go out, with alerts before you run low. Pay-as-you-go, pre-paid credits that never expire, no monthly minimum — the number on the dashboard is the number on the invoice.
Manage every channel from one dashboard
Provision, monitor, and troubleshoot voice, SMS, chat, and video from a single control plane, instead of a separate vendor console for each channel.
Launch channels in seconds
Provision SMS, voice, chat, and video for any app in a few clicks, with no procurement ticket or carrier onboarding to wait on.
Catch issues before customers do
Watch every send, delivery, and failure in real time, so a problem reaches your dashboard before it reaches a support ticket.
Know the moment something breaks
Set alerts on API and carrier health and get notified the instant delivery degrades, instead of hearing about it from your users.
The structural argument
One platform beats a stack of vendors
Traditional way
MessengerFour vendors. Four contracts. Four bills.
Orbit
One platform. One contract. One bill.
Live supervision
Watch every conversation as it happens
See each human and AI conversation in real time, and send a private whisper straight to the agent without interrupting the customer.
LIVE
Alex M.Human agentI can help you with that right away
LIVE
AI AgentLLMSure, I can assist you with that.
LIVE
Taylor R.Human agentLet me look that up for you.
LIVE
AI AgentLLMI’ve updated your order details
Whisper note to agents
Offer a discount option to them.
SupervisorWatching 4 sessions
Build on a network you actually own.
Voice, messaging, and AI agents on infrastructure we run as carrier of record. A few API calls to start — no telecom contracts, no per-seat fees.
Developers
Build the way your team works.
Visual builders for the whole team — journeys, IVRs, WhatsApp Flows, and AI agents, no code required. Typed SDKs and MCP for your engineers.
An MCP server, both ways — your agents call Orbit, and Orbit's AI calls your tools.
Read the docsstream.tssend.pycURL
import { OrbitClient } from "@devotel/orbit"; const orbit = new OrbitClient({ apiKey: process.env.ORBIT_API_KEY,}); // AsyncGenerator<AgentStreamEvent>for await (const e of orbit.agents.stream(id, { message: "Where's my order?",})) { if (e.type === "token") process.stdout.write(e.text); if (e.type === "done") console.log(`cost: ${e.costCents}¢`);}Pricing Rates
No seats. No tiers. Just published rates.
Usage-based pricing across messaging, voice, video and AI with no seat licenses, bundle tiers, or long term commitments.
See full listContact us
SMS · A2P US
$0.0165
per segment
WhatsApp · service
$0.00
+ Meta conversation fee
Voice · outbound US
$0.014
per minute · own switch
Voice · inbound US
$0.0085
per minute
Video · group room
$0.004
per participant minute
Number · US local
$1.15
per month
AI invocation
passthrough
Anthropic list + 0%
Recording · storage
$0.025
per GB-month
Rates shown are indicative and in USD. Final pricing is confirmed for your account and volume — contact us for a tailored quote.
Integration
Hundreds of native integrations — from your CRM and helpdesk to your store and data warehouse. Salesforce, HubSpot, Shopify, Slack, Intercom, and more. Zapier for everything else.
Orbit integrates with Jira, Salesforce, WooCommerce, Shopify, Stripe, Microsoft 365, Zendesk, Google Workspace, Slack, Intercom, HubSpot, and more.
