One hub for Devotel Orbit product news: what shipped by month, what is generally available, and the announcements that matter — each resolved to the docs.
One rollup per month, resolved to the shipped capability and the docs page a buyer checks. GA means live on every workspace today; Preview means opt-in from the dashboard flag, named on the item.
The quarter's preview post: what shipped across August–October 2026 (WhatsApp Flows version pinning, the quiet-hours settings API, localized video waiting rooms, PII-vault batch grouping, multi-WABA deep links) and an explicitly Preview-only look at where each pillar heads next — no dates promised.
Read the Q4 2026 previewEvery new flow — AI Generate, the visual editor, a template, or pasted JSON — now declares the schema version Meta accepts, pinned again at upload so a draft cannot reintroduce a stale one.
Changelog historyRooms with a waiting room pick how new joiners queue at capacity, and the full lobby flow — lists, capacity labels, kick-ban — is localized end to end.
Voice conferences guideBookmarked or external links carrying a WABA id now scope the WhatsApp Messages page to that account instead of silently showing the workspace default.
Changelog historyWhen a carrier review comes back declined with a request for corrected documents, resubmitting now updates the same review instead of silently starting a new one.
Changelog historyRead and update the recipient-local send windows per channel through workspace settings — the policy that gates outbound sends, now scriptable.
Quiet hours guideEvery pre-charge on a call that never connects is now refunded by a single owning sweep — call statuses consistent, credit returned every time.
Changelog historySealed envelopes from a reversible tokenize run now group by identifier type, so a whole batch detokenizes in one call instead of one at a time.
PII vault guideMCP tool calls that need a sensitive value return a single-use link to an Orbit-hosted page instead of taking the value in the chat window.
Connect an MCP clientSet a max-spend budget per API key from Settings → API keys, and alert before the budget trips.
Usage budget alerts guideThe Embed dialog produces a hosted video room you drop into a page or email — no build step.
Embed video consultation buttonAttribute agent run cost and revenue per agent, per flow, from the new Guides → Agent ROI attribution report.
Agent ROI attribution guideThis week in Orbit — previewing Q4 2026: the quarter's forward look, grounded in shipped August–October releases
Q3 closed with three monthly release-notes installments and a second quarterly review, so this post looks ahead at Q4 2026 and sets the operator agenda for it, grounded only in what shipped between August and October 2026.
October 2026 release notes — three installments into the monthly cadence
The third monthly Orbit release-notes installment — what shipped in October 2026, why it matters, and where to find each capability in the dashboard and the docs. The monthly cadence continues.
A2P SMS carrier-fee shifts, H2 2026 — the repricing checklist for senders
The H2 2026 carrier-fee wave on application-to-person SMS — per-message surcharges and per-message-versus-per-conversation billing moves across Twilio, Vonage, and Infobip — and the four-step repricing pass every sender should run against a published per-destination rate card.
ITU-T PIN (remote-party determination) — the 60-day AI-voice study, decoded
The ITU-T's PIN (remote-party determination) work item asks how a network should establish whether the remote party on a voice call is a person or a machine — and how that determination should travel. Here is what the 60-day study window is deliberating, what platforms ship today, and which of the controls is yours to set rather than wait for.
Call-recording consent in 2026 — tenant-owned one/two-party controls
Call-recording consent is not one rule but fifty of them, and the 2026 posture has shifted — carriers and platforms now treat your consent configuration as part of the message-and-call policy you are accountable for. The one-party vs. two-party split, modelled as the two controls every CPaaS tenant owns (which calls record, and how callers are told), and how to set them in Devotel Orbit.
Second quarterly review — Q3 so far: July, August, and September to date
The second Orbit quarterly review — Q3 2026 so far, covering July, August, and September-to-date shipped work, grouped by channel (compliance, voice, messaging, data, video) plus AI agents and platform/billing. Every item is live and resolved to its availability label and public documentation.
First quarterly review — the third cadence slot, alongside weekly and monthly
The first Orbit quarterly review — April through June 2026 shipped work, grouped by channel (AI voice, SMS, email, video) plus platform and billing. Establishes the quarterly-review cadence alongside the weekly and monthly slots.
September 2026 release notes — the monthly cadence continues
The second monthly Orbit release-notes installment — what shipped going into September 2026, why it matters, and where to find each capability in the dashboard and the docs. The monthly cadence continues.
This week in Orbit — the weekly series convention
How Devotel Orbit's announcement editorial works. Weekly `This week in Orbit` entries, monthly release notes, and a quarterly review, grouped by channel (AI voice, SMS, email, video), with cross-links back to onboarding and the canonical changelog.
Introducing Orby — the AI assistant built into the dashboard
Orby is the assistant embedded in every Orbit dashboard. It answers questions grounded in your workspace data and the Orbit documentation, looks up usage on demand, and proposes data-changing actions behind an explicit approval step. What it can do, how sessions and availability work, and three workflows to try first.
One year of the native CDP — what launch and support taught us
Devotel Orbit's native customer data platform is a year old. A recap of what shipped in the lane, what the first customers actually broke, what support conversations turned into documentation, and where the CDP stands on the comparison matrices buyers check.
Voice of Customer (VoC) — what CSAT, NPS, and CES measure as one platform discipline
What voice-of-customer means when you evaluate a CPaaS, why CSAT, NPS, and CES scores belong next to the channels that produced them, and how Devotel Orbit ships the whole loop — surveys, VoC analytics, quality scorecards, session replay, and loyalty — on one platform.
RCS for Business in 2026 — the carrier and OS rollout state
The 2026 state of RCS Business Messaging rollout across carriers and operating systems — Apple Messages for Business on iOS, the Android RCS base, what shifted in 2026, and the operator checklist for turning headline reach into real reach.
First weekly installment — the cadence starts here
This week in Orbit by Devotel: usage alert rules moved into the dashboard with a one-click spend-throttle preset, a new insight surface for usage and delivery anomalies, and voice agents gained backchannel cues plus a sensitive-words redaction list.
Voice data residency — EU/US region pinning for call media
Devotel Orbit now ships per-region voice data residency covering call recordings, voicemail, live media, and transcription — with tenant-owned region pinning and retention. What stays in-region, what you configure, and a worked EU deployment with recording residency.
SMS pumping fraud in 2026 — what CPaaS buyers need to design against
The 2026 SMS-pumping wave in plain terms — how artificial traffic inflation to premium numbers actually works, why regulators and carriers moved this year, and the tenant-owned controls (pre-send fraud checks, conversion-anomaly reporting, channel mix) that put the cost back on the attacker.
A2P SMS interconnect fees — what senders must know
Interconnect fees on A2P SMS in plain terms — the three components of a per-message price, which inter-operator fee layers a bare "carrier surcharge" line can hide, and how to reprice your messaging from a transparent rate card instead of an invoice surprise.
WhatsApp Business Calling API hits GA — what changes for business voice
Meta's WhatsApp Business Calling API reached general availability in July 2025, bringing user-initiated and business-initiated VoIP calls into the WhatsApp Business Platform. This analysis covers what shipped, why it retires the 'WhatsApp is text-only' objection on telephony shortlists, and how to choose between WhatsApp calling and PSTN voice.
First monthly release-notes installment — establishes the cadence
The first monthly Orbit release-notes installment — what shipped in August 2026, why it matters, and where to find each capability in the dashboard and the docs. Establishes the monthly release-notes cadence.
Why a native CDP changes launch and support engineering
A CPaaS with a built-in customer data platform collapses the two hardest parts of launch engineering and support — cross-system data sync and fragmented context — into one platform. Here is what "native CDP" actually means, what the bolt-on model costs, and how it changes the day-to-day work of shipping and supporting customer communications.
Node, Python, Go, Java, PHP, Ruby, C#, Swift, Kotlin/Android, Flutter, and React Native SDKs — one page per language with install, auth, and a first call.
SDK indexThe standalone Verify product (OTP channels, fraud checks, conversion-anomaly reporting) is documented end to end in its own section.
Verify overviewHand a live call from an AI agent to a human and place AI outbound calls over the voice stack — live, not beta.
AI agent handbackEvery announcement above either lists the Settings path in-product or links the docs guide for it — open the dashboard and the exact toggle, and you are done in one session.