Shopify + Slack, connected through Orbit
Order and cart events feeding your team's Slack channel.
How Shopify and Slack work together on Orbit
Connect Shopify and Slack to Orbit so abandoned-cart and order-update flows run automatically on SMS/WhatsApp, while your team gets Slack alerts the moment a new conversation comes in from a customer.
Setup steps
Connect Shopify
In Settings → Integrations, connect your Shopify store so orders, customers, and abandoned checkouts sync into Orbit.
Turn on cart and order flows
Enable abandoned-cart recovery and order-update messaging on SMS or WhatsApp.
Connect Slack and pick a channel
Connect Slack and choose the channel that gets alerted when a Shopify customer replies or a conversation needs attention.
Frequently asked
- Does Slack get notified for every Shopify order?
- No — Slack alerts are driven by Orbit conversation events (new conversations, SLA breaches), not every Shopify order. Order and cart events trigger customer-facing SMS/WhatsApp flows, not Slack posts.
- Can support reply to a Shopify customer from Slack?
- Yes — Slack's bi-directional thread replies work the same way regardless of which other integration is connected.
Connect both in minutes
Shopify and Slack are two of the integrations in the Orbit marketplace — voice, messaging, email, video, AI agents, and customer data on one platform. Start free, or talk to our team.