Intercom + Orbit
What the Intercom integration does
The Intercom integration syncs conversations and contacts into Orbit over OAuth, keeps the inbox in step in real time via inbound webhooks, and lets AI agents read prior conversation history and create contacts mid-flow.
How to connect Intercom
Open the integration marketplace
In Orbit, go to Settings → Integrations and find Intercom.
Connect your Intercom workspace
Click Connect to start Orbit's branded Intercom OAuth flow, then sign in and authorize the requested scopes.
Confirm the sync
Conversations and contacts sync once the connection shows Connected, and stay in step via inbound webhooks.
What teams use it for
Unified conversation history
Intercom conversations and contacts appear alongside every other Orbit channel.
AI agents with full context
AI agents read prior Intercom conversation history and can create contacts mid-flow.
Intercom — frequently asked
- Does Intercom sync in real time?
- Yes — inbound webhooks keep the Orbit inbox in step with Intercom conversations in real time.
- Is this the same connect flow as the other CRM integrations?
- No — Intercom uses a dedicated branded OAuth flow rather than the generic connect popup, but setup is still a single Connect click in Settings → Integrations.
Explore other integrations
Connect Intercom in minutes
Intercom is one of the integrations in the Orbit marketplace — voice, messaging, email, video, AI agents, and customer data on one platform. Start free, or talk to our team.