Zendesk + Orbit
What the Zendesk integration does
The Zendesk integration escalates inbound Orbit conversations into Zendesk tickets automatically, and imports Zendesk end-users as Orbit contacts so customer history stays unified across the helpdesk and every messaging channel.
How to connect Zendesk
Open the integration marketplace
In Orbit, go to Settings → Integrations and find Zendesk.
Connect your Zendesk account
Click Connect, sign in to Zendesk, and authorize the requested scopes.
Confirm the sync
Tickets and end-users sync once the connection shows Connected.
What teams use it for
Auto-escalation to tickets
Conversations that need follow-up escalate into Zendesk tickets without manual copy-paste.
Unified customer history
Zendesk end-users become Orbit contacts, so support history is visible next to every channel.
Zendesk — frequently asked
- Does every conversation become a Zendesk ticket?
- No — escalation is configurable; conversations that need helpdesk follow-up create a ticket automatically, not every message.
- Do Zendesk end-users become Orbit contacts?
- Yes — Zendesk end-users import as Orbit contacts so customer history is unified across the helpdesk and messaging channels.
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Connect Zendesk in minutes
Zendesk is one of the integrations in the Orbit marketplace — voice, messaging, email, video, AI agents, and customer data on one platform. Start free, or talk to our team.