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The Orbit blog

Field notes on AI-era growth, deliverability, voice, and messaging for developers and teams building on Orbit by Devotel.

  • Orbit Editorial Team

    IVR Design Patterns — an Operator's Guide to Menus, Prompts, and Failover

    How to design IVR menus callers actually navigate — why shallow explicit menus beat deep trees (with the handling-time math), how prompt wording differs between DTMF and speech collection, how overflow, out-of-hours, and failover branches protect every route, where recording-consent prompts belong, how to survive iOS call screening with AMD-safe 'press 1' design, and where each pattern lives in the Orbit flow builder.

    • IVR
    • contact center
    • voice
    • menu design
    • DTMF
    • prompt design
    • failover
    • recording consent
    • AMD
    • 2026
  • Orbit Editorial Team

    iOS 26 call screening and Live Voicemail: what Apple changed for outbound voice

    Apple's call-screening agent and on-device Live Voicemail move a growing share of outbound answers into a machine-handled lane before the phone rings. Here is what the two features do at the behavior layer, what they do to answer-rate metrics, and how the ios_call_screening / ios_live_voicemail AMD verdicts let you branch on them.

    • iOS 26
    • call screening
    • Live Voicemail
    • answering machine detection
    • AMD
    • outbound voice
  • Orbit Editorial Team

    Answering machine detection for outbound AI agents

    When to enable answering machine detection on outbound calls, how the detection verdicts map to drop-or-continue branching, and how AMD protects AI-agent campaigns from burned speech tokens and voicemail loops.

    • answering machine detection
    • AMD
    • outbound voice
    • AI agents
    • dialer
    • voicemail detection

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Blog — Orbit by Devotel