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The Orbit blog

Field notes on AI-era growth, deliverability, voice, and messaging for developers and teams building on Orbit by Devotel.

  • Orbit Editorial Team

    Migrate from Genesys to Orbit — the runbook

    A Genesys-specific migration runbook for teams leaving per-seat, sales-led CCaaS licensing. Phone numbers port first in waves, WhatsApp WABA re-verification, verify flows move last, contact-center queues re-authored against Orbit's ACD, and the CDP identity cutover mapped from Genesys's data platform to Orbit's native CDP.

    • migration
    • Genesys
    • Genesys Cloud CX
    • CCaaS
    • contact center
    • ACD
    • CDP
    • enterprise CCaaS alternative
  • Orbit Editorial Team

    Migrate from an Enterprise CCaaS Suite (Genesys, Talkdesk, Five9, NICE CXone) to Orbit

    A step-by-step migration tutorial for teams leaving a per-seat enterprise contact-center platform — audit your queues, IVR, and analytics, port SIP trunks and numbers, rebuild flows and routing on Orbit, cut over AI agents, and validate with a rollback plan.

    • migration
    • CCaaS
    • contact center
    • Genesys
    • Talkdesk
    • Five9
    • NICE CXone
    • ACD
    • SIP trunking

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Blog — Orbit by Devotel