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The Orbit blog

Field notes on AI-era growth, deliverability, voice, and messaging for developers and teams building on Orbit by Devotel.

  • Orbit Editorial Team

    Workforce Management in a Modern Contact Center: A Devotel Orbit Forecast-to-Adherence Walkthrough

    A buyer's walkthrough of the workforce-management loop built into Devotel Orbit's contact center — the twelve shipped processes from forecast to schedule to adherence, a first-week quickstart on live dashboard routes, intraday reforecasting with open-shift and overtime/VTO markets, exception approval states, payroll export touchpoints, and over-adherence alerting.

    • CCaaS
    • WFM
    • workforce management
    • forecasting
    • scheduling
    • adherence
    • intraday management
  • Orbit Editorial Team

    Workforce Management in Orbit's CCaaS: Forecast, Schedule, Adherence

    WFM on Devotel Orbit is the closed loop from forecast to schedule to real-time adherence, built into the contact center rather than licensed separately. A walkthrough of the full shipped WFM surface — intraday staffing, open-shift bidding, overtime and VTO offers, exceptions, timekeeping — with honest parity notes against standalone WFM specialists.

    • CCaaS
    • WFM
    • workforce management
    • scheduling
    • adherence
    • forecasting
  • Orbit Editorial Team

    Google Calendar and Office 365, Direct — When Native Calendar Beats a Scheduling Tool in Orbit

    Calendly covers booking pages; it is not the only way to schedule in Devotel Orbit. This guide covers when to use the native Google Workspace and Microsoft 365 integrations instead, how availability reads directly from the organizer's calendar inside a conversation, how booking changes arrive over calendar event notifications, and how consent and quiet hours stay tenant-configured in the scheduling flow.

    • google-calendar
    • office-365
    • microsoft-365
    • integrations
    • scheduling
    • calendar
    • booking-flows
    • workflow-guide
  • Orbit Editorial Team

    Calendly and Google Workspace, Connected Through Orbit — the Scheduling-to-Messaging Workflow Guide

    Pair Calendly bookings with Google Workspace calendars inside Devotel Orbit — an inbound conversation resolves against Calendly availability, proposes a booking link, and both the Calendly event and the Google Calendar meeting land on the same contact timeline with SMS/WhatsApp reminders. This guide walks the worked flow end to end.

    • calendly
    • google-workspace
    • integrations
    • scheduling
    • calendar
    • booking-flows
    • workflow-guide

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Blog — Orbit by Devotel