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The Orbit blog

Field notes on AI-era growth, deliverability, voice, and messaging for developers and teams building on Orbit by Devotel.

  • Orbit Editorial Team

    Migrate from Salesforce, HubSpot Service Hub, or Zendesk to Devotel Orbit: the runbook

    Self-serve runbook for moving off Salesforce Service Cloud, HubSpot Service Hub, or Zendesk onto Devotel Orbit. Audit the CRM-side artifacts (objects, routing, macros, SLAs), stage contacts and tickets through dry-run preview with duplicate policy and job-scoped rollback, and keep the CRM connected as a system of record rather than paying per seat for a second messaging layer.

    • migration
    • Salesforce
    • HubSpot
    • Zendesk
    • CRM
    • service desk
    • help desk
    • runbook
  • Orbit Editorial Team

    Orbit vs Zendesk: Ticketing Suite vs Communications Platform

    A source-based comparison of Zendesk's ticketing-first service suite against Devotel Orbit's omnichannel communications platform, evaluation criteria, honest cell values from /compare/zendesk, tenant-owned controls, and a migration path.

    • comparison
    • ticketing
    • helpdesk
    • Zendesk
    • customer service
    • omnichannel
    • CPaaS

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Blog — Orbit by Devotel