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The Orbit blog

Field notes on AI-era growth, deliverability, voice, and messaging for developers and teams building on Orbit by Devotel.

  • Orbit Editorial Team

    The tenant-owned alerting ladder: usage, delivery, and anomaly signals composed into one operator guide

    Compose Devotel Orbit's shipped alert surfaces — per-API-key budgets, usage alert rules, the anomaly ledger, route-quality thresholds, KPI alerts on CSAT/NPS/CES, and scheduled digests — into a three-tier alerting ladder (cost, volume, quality), with a runbook entry for what to do when a usage alert fires.

    • alerting
    • usage budgets
    • anomaly detection
    • deliverability
    • CSAT
    • FinOps
    • operations
  • Orbit Editorial Team

    Callback in Queue Explained: Keep the Caller, Lose the Hold

    Callback in queue (virtual hold) lets a caller press a key, hang up, and receive a call when their turn arrives — without losing their place in line. This explainer covers where the feature buys back CSAT, the latency-vs-abandonment trade-off buyers should weigh, how Devotel Orbit wires the callback leg on one account, and the tenant-owned per-queue policy, agent acceptance, and supervisor wallboard controls that govern it.

    • callback in queue
    • virtual hold
    • contact center
    • ACD queues
    • CSAT
    • 2026
  • Orbit Editorial Team

    IVR Post-Call Surveys on Devotel Orbit: CSAT and NPS Captured Inside the Call

    Post-call surveys play at the end of a voice call and capture a digit — 1–5 for CSAT, 0–10 for NPS — with no link and no follow-up message. This explainer covers the Devotel Orbit config surface, the disposition and sampling gates, where the answers land in analytics, and why the toggle ships off.

    • post-call surveys
    • CSAT
    • NPS
    • IVR
    • voice
    • voice of customer
    • 2026
  • Orbit Editorial Team

    Voice of Customer on a CPaaS: CSAT, NPS & CES Surveys on One Platform

    What voice-of-customer means when you evaluate a CPaaS, why CSAT, NPS, and CES scores belong next to the channels that produced them, and how Devotel Orbit ships the whole loop — surveys, VoC analytics, quality scorecards, session replay, and loyalty — on one platform.

    • voice of customer
    • CXaaS
    • CSAT
    • NPS
    • CES
    • surveys
    • loyalty
    • 2026
  • Orbit Editorial Team

    Voice-of-Customer Surveys over SMS and WhatsApp: A 2026 Explainer

    VoC programs work best on the channels customers already answer. This explainer covers sending NPS, CSAT, and CES surveys on SMS, WhatsApp, push, email, Viber, and RCS on Devotel Orbit — localization, tenant-owned frequency caps, response benchmarks, and writing scores back to the customer profile.

    • voice of customer
    • surveys
    • NPS
    • CSAT
    • SMS
    • WhatsApp
    • 2026

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Blog — Orbit by Devotel