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The Orbit blog

Field notes on AI-era growth, deliverability, voice, and messaging for developers and teams building on Orbit by Devotel.

  • Orbit Editorial Team

    Model Presets — how Devotel Orbit packages latency, cost, and quality trade-offs

    The free-form model dropdown is where voice-agent quality drifts: every operator pastes their own model id, and no two agents agree on correct. Devotel Orbit's model-presets catalog ships four curated bundles — Balanced, High Intelligence, Ultra Fast, Cost Saver — each annotated with latency, cost, and quality so the pick is a reviewed decision, not a paste.

    • model presets
    • voice agents
    • cost
    • latency
  • Orbit Editorial Team

    How to read VAQI, the Voice Agent Quality Index in Devotel Orbit

    VAQI rolls per-session latency, turn-taking, and barge-in into one live index over a window you pick. This explainer shows what the composite catches that raw percentiles hide, how to bound a window and compare a model preset, and what a falling index with green guardrails actually means.

    • voice agents
    • quality
    • vaqi
  • Orbit Editorial Team

    The STT Playground and RAG Knowledge Bases, Explained

    Before an AI voice agent can answer from your documents, it has to hear the caller and retrieve the right passage. Here is how Devotel Orbit's STT Playground, knowledge-base pipeline, and agent grounding work as one system — and how to evaluate it against ElevenLabs, Vapi, and Retell.

    • STT playground
    • knowledge bases
    • RAG grounding
    • AI agents
    • voice agents
  • Orbit Editorial Team

    Grounding AI Agent Answers with RAG Citations

    Ungrounded agent answers are a compliance and support liability. Here is the Devotel Orbit loop — knowledge-base scope plus a citation directive in the agent's guardrails, links to sources returned in answers, per-turn visibility in transcripts, and a grounding-rate audit dashboard — plus how it pairs with the Prompt Template Library and model presets.

    • RAG grounding
    • AI agents
    • voice agents
    • hallucination
    • prompt templates

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Blog — Orbit by Devotel