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The Orbit blog

Field notes on AI-era growth, deliverability, voice, and messaging for developers and teams building on Orbit by Devotel.

  • Orbit Editorial Team

    Orbit Eval Guardrails vs Generic AI-Voice Quality Checks: The Sad-Path Playbook Buyers Should Grade Vendors On

    Generic AI-voice quality checks grade the average call and stop. Eval guardrails grade the sad paths, the failure modes production traffic finds first. This comparison defines the six checks a quality program needs, maps each to Devotel Orbit's shipped surface, and holds the vendor field to the same rubric.

    • comparison
    • AI voice agents
    • evaluation
    • guardrails
    • quality assurance
    • voice of customer
  • Orbit Editorial Team

    IVR Post-Call Surveys on Devotel Orbit: CSAT and NPS Captured Inside the Call

    Post-call surveys play at the end of a voice call and capture a digit — 1–5 for CSAT, 0–10 for NPS — with no link and no follow-up message. This explainer covers the Devotel Orbit config surface, the disposition and sampling gates, where the answers land in analytics, and why the toggle ships off.

    • post-call surveys
    • CSAT
    • NPS
    • IVR
    • voice
    • voice of customer
    • 2026
  • Orbit Editorial Team

    Voice of Customer on a CPaaS: CSAT, NPS & CES Surveys on One Platform

    What voice-of-customer means when you evaluate a CPaaS, why CSAT, NPS, and CES scores belong next to the channels that produced them, and how Devotel Orbit ships the whole loop — surveys, VoC analytics, quality scorecards, session replay, and loyalty — on one platform.

    • voice of customer
    • CXaaS
    • CSAT
    • NPS
    • CES
    • surveys
    • loyalty
    • 2026
  • Orbit Editorial Team

    Voice-of-Customer Surveys over SMS and WhatsApp: A 2026 Explainer

    VoC programs work best on the channels customers already answer. This explainer covers sending NPS, CSAT, and CES surveys on SMS, WhatsApp, push, email, Viber, and RCS on Devotel Orbit — localization, tenant-owned frequency caps, response benchmarks, and writing scores back to the customer profile.

    • voice of customer
    • surveys
    • NPS
    • CSAT
    • SMS
    • WhatsApp
    • 2026

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